The effect of business process outsourcing on quality of services delivered at Vodacom Tanzania

The effect of business process outsourcing on quality of services delivered at Vodacom Tanzania

Show other versions (1)

A dissertation Submitted to Mzumbe University in partial fulfillment for the award of MSC/ Human Resource management Proposal Mzumbe University

Na minha lista:

Detalhes bibliográficos
Autor principal:	Mkumbo, Waziry D.
Formato:	Thesis
Idioma:	inglês
Publicado em:	2024
Assuntos:	Outsourcing practices Business process Quality of the services
Acesso em linha:	https://scholar.mzumbe.ac.tz/handle/123456789/1082
Tags:	Adicionar Tag Sem tags, seja o primeiro a adicionar uma tag!

Registos relacionados

The effect of business process outsourcing on quality of services delivered at Vodacom Tanzania
Por: Mkumbo, Waziry D.
Publicado em: (2024)

Effectiveness of outsourcing of security service at Tanzania fisheries research institute, Dar es Salaam
Por: Payowela, Jackson E.
Publicado em: (2024)

Effectiveness of outsourcing of security service at Tanzania fisheries research institute, Dar es Salaam
Por: Payowela, Jackson E.
Publicado em: (2024)

An assessment of effectiveness of outsourcing services in quality service delivery in public sector : A case of Tanzania electric supply company limited, Tanga.
Por: Mgweno, Zua
Publicado em: (2024)

An assessment of effectiveness of outsourcing services in quality service delivery in public sector : A case of Tanzania electric supply company limited, Tanga.
Por: Mgweno, Zua
Publicado em: (2024)

The influence of Business Process re-engineering on Service Quality: Evidence from Service Industry in Tanzania
Por: Sungau, Joseph Joseph, et al.
Publicado em: (2024)

The influence of Business Process re-engineering on Service Quality: Evidence from Service Industry in Tanzania
Por: Sungau, Joseph Joseph, et al.
Publicado em: (2024)

Business process re-engineering: The technique to improve delivering speed of service industry in Tanzania
Por: Sungau, Joseph, et al.
Publicado em: (2024)

Business process re-engineering: The technique to improve delivering speed of service industry in Tanzania
Por: Sungau, Joseph, et al.
Publicado em: (2024)

Business process re-engineering: the technique to improve delivering speed of service industry in Tanzania
Por: Sungau, Joseph Joseph, et al.
Publicado em: (2024)

Business process re-engineering: the technique to improve delivering speed of service industry in Tanzania
Por: Sungau, Joseph Joseph, et al.
Publicado em: (2024)

Conditions for effective outsourcing of solid waste management services in the selected local government authorities in Tanzania
Por: Kisoli, P. Isaria
Publicado em: (2022)

Outsourcing human resource management functions in Tanzania: A case study of Precision Air, Dar es Salaam
Por: Mwangi, Samwel Gachengo
Publicado em: (2024)

Outsourcing human resource management functions in Tanzania: A case study of Precision Air, Dar es Salaam
Por: Mwangi, Samwel Gachengo
Publicado em: (2024)

Assessing the effect of outsourcing of revenue collection on organizational performance: A case of Mpanda District council
Por: Muhula, Flavian M.
Publicado em: (2024)

Assessing the effect of outsourcing of revenue collection on organizational performance: A case of Mpanda District council
Por: Muhula, Flavian M.
Publicado em: (2024)

The complete business process handbook : body of knowledge from process modeling to bpm Vol. 1 /
Por: Rosing, Mark Von
Publicado em: (2015)

Service quality and brand loyalty in the telecommunication industry: A case study of Tigo and Vodacom,
Por: Mwinchumu, Farida
Publicado em: (2024)

Service quality and brand loyalty in the telecommunication industry: A case study of Tigo and Vodacom,
Por: Mwinchumu, Farida
Publicado em: (2024)

Quality management
Por: Bedi, Kanishka
Publicado em: (2006)

Effectiveness of cash management and quality of service: A case study of Morogoro regional hospital
Por: Joseph, John K. E.
Publicado em: (2024)

Effectiveness of cash management and quality of service: A case study of Morogoro regional hospital
Por: Joseph, John K. E.
Publicado em: (2024)

Business process re-engineering: A panacea for reducing operational cost in service organizations
Por: Sungau, Joseph, et al.
Publicado em: (2024)

Business process re-engineering: A panacea for reducing operational cost in service organizations
Por: Sungau, Joseph, et al.
Publicado em: (2024)

The effects of services of outsourced agents on revenue collection in local government authorities: A case study of Tabora district council
Por: Ishabailu, Saad
Publicado em: (2024)

The effects of services of outsourced agents on revenue collection in local government authorities: A case study of Tabora district council
Por: Ishabailu, Saad
Publicado em: (2024)

Business process re-engineering: a panacea for reducing operational cost in service organizations
Por: Sungau, Joseph Joseph, et al.
Publicado em: (2024)

Business process re-engineering: a panacea for reducing operational cost in service organizations
Por: Sungau, Joseph Joseph, et al.
Publicado em: (2024)

Applying quality management in health care : a process for implementation
Por: Kely Diane, L.
Publicado em: (2006)

The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch
Por: Somi Loveness
Publicado em: (2024)

The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch
Por: Somi Loveness
Publicado em: (2024)

Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,
Por: Lushakuzi,Simon Shaban
Publicado em: (2024)

Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,
Por: Lushakuzi,Simon Shaban
Publicado em: (2024)

The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
Por: Hamisi, Musa
Publicado em: (2024)

The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
Por: Hamisi, Musa
Publicado em: (2024)

Total quality management and operational excellence : text with cases /
Por: Oakland, John S.
Publicado em: (2014)

On IT enabling of business process reengineering in organizations
Por: Sungau, Joseph, et al.
Publicado em: (2024)

On IT enabling of business process reengineering in organizations
Por: Sungau, Joseph, et al.
Publicado em: (2024)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
Por: Shanghali, John Wifred
Publicado em: (2025)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
Por: Shanghali, John Wifred
Publicado em: (2025)