Business process re-engineering: A panacea for reducing operational cost in service organizations
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INDEPENDENT JOURNAL OF MANAGEMENT & PRODUCTION (IJM&P)
2024
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| 在线阅读: | https://scholar.mzumbe.ac.tz/handle/123456789/1044 |
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| _version_ | 1820347765708816384 |
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| author | Sungau, Joseph Ndunguru, Philibert C. |
| author_facet | Sungau, Joseph Ndunguru, Philibert C. |
| author_sort | Sungau, Joseph |
| collection | DSpace |
| description | Nil |
| format | Article |
| id | oai:41.59.85.69:123456789-1044 |
| institution | Mzumbe University |
| language | en_US |
| publishDate | 2024 |
| publisher | INDEPENDENT JOURNAL OF MANAGEMENT & PRODUCTION (IJM&P) |
| record_format | dspace |
| spelling | oai:41.59.85.69:123456789-10442024-08-12T06:20:11Z Business process re-engineering: A panacea for reducing operational cost in service organizations Sungau, Joseph Ndunguru, Philibert C. Business process re-engineering Business process renovation Business process automation Business process networking Operational cost Nil Organizations in today’s business environment struggle on how to reduce operation cost to generate reasonable profit. In order to reduce Operational Costs, service organizations have been working hard to identify techniques that facilitate business processes improvement. In so doing, the global literature indicates that service organizations adopt BPR technique as a panacea of reducing Operational Cost. Despite the documented potentiality of the BPR technique, a mixed empirical results, findings and conclusions regarding the effect of BPR on Operational Cost have been reported. Therefore, this paper aimed at assessing and explaining the effects of BPR on Operational Cost. The study used cross-sectional survey design to investigate the effect of BPR on Operational Cost. Intensive literature review enabled the construction of structural measurement model, formulation of testable hypotheses and operationalization of constructs. To test the model and hypotheses, data were collected from ninety five (95) service organizations in Tanzania. Results of the study reveal that BPR and delivering speed have no direct effects on Operational Cost; they indirectly affect Operational Cost through the mediations of service quality. Therefore, BPR influences first both service quality and delivery speed in affecting Operational Cost of service organizations. It is now recommended that service organizations should use BPR as panacea of reducing Operational Cost. Private 2024-08-12T06:20:08Z 2024-08-12T06:20:08Z 2015 Article APA 2236-269X 10.14807/ijmp.v6i1.248 https://scholar.mzumbe.ac.tz/handle/123456789/1044 en_US application/pdf INDEPENDENT JOURNAL OF MANAGEMENT & PRODUCTION (IJM&P) |
| spellingShingle | Business process re-engineering Business process renovation Business process automation Business process networking Operational cost Sungau, Joseph Ndunguru, Philibert C. Business process re-engineering: A panacea for reducing operational cost in service organizations |
| title | Business process re-engineering: A panacea for reducing operational cost in service organizations |
| title_full | Business process re-engineering: A panacea for reducing operational cost in service organizations |
| title_fullStr | Business process re-engineering: A panacea for reducing operational cost in service organizations |
| title_full_unstemmed | Business process re-engineering: A panacea for reducing operational cost in service organizations |
| title_short | Business process re-engineering: A panacea for reducing operational cost in service organizations |
| title_sort | business process re engineering a panacea for reducing operational cost in service organizations |
| topic | Business process re-engineering Business process renovation Business process automation Business process networking Operational cost |
| url | https://scholar.mzumbe.ac.tz/handle/123456789/1044 |
| work_keys_str_mv | AT sungaujoseph businessprocessreengineeringapanaceaforreducingoperationalcostinserviceorganizations AT ndunguruphilibertc businessprocessreengineeringapanaceaforreducingoperationalcostinserviceorganizations |