Business process re-engineering: The technique to improve delivering speed of service industry in Tanzania
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INDEPENDENT JOURNAL OF MANAGEMENT & PRODUCTION (IJM&P)
2024
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| Accesso online: | https://scholar.mzumbe.ac.tz/handle/123456789/1043 |
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| author | Sungau, Joseph Ndunguru, Philibert C. Kimeme, Joseph |
| author_facet | Sungau, Joseph Ndunguru, Philibert C. Kimeme, Joseph |
| author_sort | Sungau, Joseph |
| collection | DSpace |
| description | Nil |
| format | Article |
| id | oai:41.59.85.69:123456789-1043 |
| institution | Mzumbe University |
| language | en_US |
| publishDate | 2024 |
| publisher | INDEPENDENT JOURNAL OF MANAGEMENT & PRODUCTION (IJM&P) |
| record_format | dspace |
| spelling | oai:41.59.85.69:123456789-10432024-08-12T06:17:04Z Business process re-engineering: The technique to improve delivering speed of service industry in Tanzania Sungau, Joseph Ndunguru, Philibert C. Kimeme, Joseph Business process re-engineering Service organizations BPR technique Business Process Re-engineering Service industry in Tanzania Service delivering speed Nil Problem statement: Time spent by customers at a service organization is very critical in today’s business environment. Service organizations must change to provide services to customers within the minimum time possible. Business process re-engineering is one technique that improves business processes. However, despite documented advantages, most organizations have not adopted the technique. Purpose: The paper aims to determine and explain the effect of business process re-engineering on delivering speed for enhanced organizational performance. Methodology: The study used a cross-sectional survey design that included a sample of ninety-five (95) service organizations. Focused intensive literature review enabled to construction structural measurement model, formulation of testable hypotheses and operationalization of constructs. Results: From the study, it is revealed that BPR positively improves delivering speed of service organizations. Conclusion: The adoption of the BPR technique for improved business processes enhances delivery speed in service organizations. Private 2024-08-12T06:17:00Z 2024-08-12T06:17:00Z 2013 Article APA 2236-269X 10.14807/ijmp.v4i1.68 https://scholar.mzumbe.ac.tz/handle/123456789/1043 en_US application/pdf INDEPENDENT JOURNAL OF MANAGEMENT & PRODUCTION (IJM&P) |
| spellingShingle | Business process re-engineering Service organizations BPR technique Business Process Re-engineering Service industry in Tanzania Service delivering speed Sungau, Joseph Ndunguru, Philibert C. Kimeme, Joseph Business process re-engineering: The technique to improve delivering speed of service industry in Tanzania |
| title | Business process re-engineering: The technique to improve delivering speed of service industry in Tanzania |
| title_full | Business process re-engineering: The technique to improve delivering speed of service industry in Tanzania |
| title_fullStr | Business process re-engineering: The technique to improve delivering speed of service industry in Tanzania |
| title_full_unstemmed | Business process re-engineering: The technique to improve delivering speed of service industry in Tanzania |
| title_short | Business process re-engineering: The technique to improve delivering speed of service industry in Tanzania |
| title_sort | business process re engineering the technique to improve delivering speed of service industry in tanzania |
| topic | Business process re-engineering Service organizations BPR technique Business Process Re-engineering Service industry in Tanzania Service delivering speed |
| url | https://scholar.mzumbe.ac.tz/handle/123456789/1043 |
| work_keys_str_mv | AT sungaujoseph businessprocessreengineeringthetechniquetoimprovedeliveringspeedofserviceindustryintanzania AT ndunguruphilibertc businessprocessreengineeringthetechniquetoimprovedeliveringspeedofserviceindustryintanzania AT kimemejoseph businessprocessreengineeringthetechniquetoimprovedeliveringspeedofserviceindustryintanzania |