Government information seeking behaviour of citizens in selected districts of Tanzania
The study assessed the information needs and information-seeking patterns of citizens in Tanzania, focusing on three districts: Morogoro town, Njombe and Kinondoni districts. A questionnaire survey was self-administered to 450 citizens in selected districts, with a rate of return of 99.6 per cent. F...
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| Formato: | Artículo |
| Lenguaje: | en_US |
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Journal of Library & Information Science
2024
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| Acceso en línea: | https://scholar.mzumbe.ac.tz/handle/123456789/1035 |
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| _version_ | 1820347765662679040 |
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| author | Komba Mercy Mlay Lwoga Edda Tandi |
| author_facet | Komba Mercy Mlay Lwoga Edda Tandi |
| author_sort | Komba Mercy Mlay |
| collection | DSpace |
| description | The study assessed the information needs and information-seeking patterns of citizens in Tanzania, focusing on three districts: Morogoro town, Njombe and Kinondoni districts. A questionnaire survey was self-administered to 450 citizens in selected districts, with a rate of return of 99.6 per cent. Findings revealed that citizens mainly required information on national examination results, followed by information on birth, death and marriage certificates, land, and health. Citizens relied on electronic sources and interpersonal communication with neighbours and friends more than explicit sources of information. Certain demographic factors related to education level and respondent’s age determined the use of various types of information sources. Common barriers of citizens’ information seeking behaviour were related to poor ICT infrastructure, difficulty in retrieving information, distant location and high costs of information sources. This is a comprehensive study that provides findings which might help the government in Tanzania and other countries with similar conditions to provide effective government information and services to their citizens. |
| format | Article |
| id | oai:41.59.85.69:123456789-1035 |
| institution | Mzumbe University |
| language | en_US |
| publishDate | 2024 |
| publisher | Journal of Library & Information Science |
| record_format | dspace |
| spelling | oai:41.59.85.69:123456789-10352024-08-12T04:56:47Z Government information seeking behaviour of citizens in selected districts of Tanzania Komba Mercy Mlay Lwoga Edda Tandi information needs information seeking behaviour government citizen e-government Tanzania The study assessed the information needs and information-seeking patterns of citizens in Tanzania, focusing on three districts: Morogoro town, Njombe and Kinondoni districts. A questionnaire survey was self-administered to 450 citizens in selected districts, with a rate of return of 99.6 per cent. Findings revealed that citizens mainly required information on national examination results, followed by information on birth, death and marriage certificates, land, and health. Citizens relied on electronic sources and interpersonal communication with neighbours and friends more than explicit sources of information. Certain demographic factors related to education level and respondent’s age determined the use of various types of information sources. Common barriers of citizens’ information seeking behaviour were related to poor ICT infrastructure, difficulty in retrieving information, distant location and high costs of information sources. This is a comprehensive study that provides findings which might help the government in Tanzania and other countries with similar conditions to provide effective government information and services to their citizens. Private 2024-08-12T04:56:45Z 2024-08-12T04:56:45Z 2016 Article APA https://scholar.mzumbe.ac.tz/handle/123456789/1035 en_US application/pdf Journal of Library & Information Science |
| spellingShingle | information needs information seeking behaviour government citizen e-government Tanzania Komba Mercy Mlay Lwoga Edda Tandi Government information seeking behaviour of citizens in selected districts of Tanzania |
| title | Government information seeking behaviour of citizens in selected districts of Tanzania |
| title_full | Government information seeking behaviour of citizens in selected districts of Tanzania |
| title_fullStr | Government information seeking behaviour of citizens in selected districts of Tanzania |
| title_full_unstemmed | Government information seeking behaviour of citizens in selected districts of Tanzania |
| title_short | Government information seeking behaviour of citizens in selected districts of Tanzania |
| title_sort | government information seeking behaviour of citizens in selected districts of tanzania |
| topic | information needs information seeking behaviour government citizen e-government Tanzania |
| url | https://scholar.mzumbe.ac.tz/handle/123456789/1035 |
| work_keys_str_mv | AT kombamercymlay governmentinformationseekingbehaviourofcitizensinselecteddistrictsoftanzania AT lwogaeddatandi governmentinformationseekingbehaviourofcitizensinselecteddistrictsoftanzania |