The effects of customer service on organizational performance: A case of KBC Morogoro municipality
A dissertation submitted in partial fulfilment of the requirement for the award of the degree of Master of Business Administration ( MBA-Corporate Management) of Mzumbe University
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| Main Author: | Kihombo, Dafrosa B |
|---|---|
| Format: | Thesis |
| Language: | English |
| Published: |
Mzumbe University
2024
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| Subjects: | |
| Online Access: | https://scholar.mzumbe.ac.tz/handle/123456789/944 |
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