The effects of customer service on organizational performance: A case of KBC Morogoro municipality

The effects of customer service on organizational performance: A case of KBC Morogoro municipality

A dissertation submitted in partial fulfilment of the requirement for the award of the degree of Master of Business Administration ( MBA-Corporate Management) of Mzumbe University

Na minha lista:

Detalhes bibliográficos
Autor principal:	Kihombo, Dafrosa B
Formato:	Thesis
Idioma:	inglês
Publicado em:	Mzumbe University 2024
Assuntos:	Organizational performance Customer service Performance of KCB bank
Acesso em linha:	https://scholar.mzumbe.ac.tz/handle/123456789/944
Tags:	Adicionar Tag Sem tags, seja o primeiro a adicionar uma tag!

Registos relacionados

Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
Por: Lyatuu, Emmanuel
Publicado em: (2024)

Customers’ switching behavior on banking performance: A case of National Bank of Commerce Morogoro.
Por: Murungu, Fadhili
Publicado em: (2024)

Influence of customer service management in performance of banking industry : The case of microfinance bank , Mororgoro Tanzania
Por: Lyatuu, Emmanuel D
Publicado em: (2024)

An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
Por: Abdalla, Zainab.S
Publicado em: (2024)

The impact of customer relationship management on the performance of banks in Tanzania: A case of Exim Bank (T) LTD
Por: Kapologwe, Lugano A.
Publicado em: (2024)

An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
Por: Eric, Shoo Ainea
Publicado em: (2024)

Internet of things and organizational performance in the Tanzanian banks
Por: Kisanjara, Simeo
Publicado em: (2024)

Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
Por: Mduma, Esther M.
Publicado em: (2024)

The effects of customer services on organisational performance: A case of KCB Bank Morogoro Municipality
Por: Kihombo, Dafrosa B.
Publicado em: (2023)

Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
Por: Tairo, Ester C
Publicado em: (2024)

The impact of customer retention strategies to the performance of dairy industry in Tanzania: A survey study of dairy producers companies of southern highland in Tanzania
Por: Hemedi, Kalezi
Publicado em: (2024)

The role of social media on small/medium business performance: A case of Kinondoni Municipal, Dar es Salaam city
Por: Kihombo, Beatrice
Publicado em: (2024)

Customer service on the internet : building relationships, increasing loyality and staying competitive
Por: Sterne, Jim
Publicado em: (1996)

E-banking and its relationship to customer’s perceived usefulness: A case of commercial banks in Morogoro municipality
Por: Sangali, Samwel John
Publicado em: (2024)

Assessing the effect of outsourcing of revenue collection on organizational performance: A case of Mpanda District council
Por: Muhula, Flavian M.
Publicado em: (2024)

Customer service provision performance in Public organization in Tanzania The case of weights and measures agency: Kigoma Region
Por: Merchades, Kajungu Albogast
Publicado em: (2024)

Factors responsible for ineffective lending performance by commercial banks in Tanzania: The case of National Bank of Commerce (NBC) corporate branch
Por: Mbena, Anna
Publicado em: (2024)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
Por: Shanghali, John Wifred
Publicado em: (2025)

The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam Region
Por: Mwikwabhi, Mary M.
Publicado em: (2025)

Factors affecting non-performing loans in banking industry: A case of KCB Bank (Tanzania) limited Morogoro and Msimbazi branches
Por: Msigwa, Carlo
Publicado em: (2024)

Customer services-marketing and the competitive environment/
Por: Mayall,Carol
Publicado em: (1992)

International review of administrative sciences an international journal of comparative public administration: Public service motivation and performance/
Por: Pollitt, C (editor)
Publicado em: (2009)

Influence of training and development on organizational perfomance in Tanzania : The case study of Bollore Africa logistics Tanzania limited.
Por: Chumu, Daniel
Publicado em: (2025)

Customer care and its effectiveness in meeting customer’s needs: Evidence of millicom (TIGO) company Morogoro municipality
Por: Mashingia, Neema N.J
Publicado em: (2024)

Factor influencing customer satisfaction on the weight and measure agency services: A study of Mbeya city in Mbeya region
Por: Mhoja, Husein
Publicado em: (2024)

The impact of policies and regulations on the performance of commercial banks in Tanzania, The case of CRDB and NMB banks
Por: Mboje, Sylvester
Publicado em: (2024)

Assessment of the effectiveness of performance appraisal in private secondary schools: The case of Mawengi secondary school
Por: Irene E. Sanga
Publicado em: (2024)

The factors influencing customers choice of banking services in Tanzania.
Por: Zainabu,Msangi
Publicado em: (2024)

Improving performance : how to manage the white space on the organization chart /
Por: Rummler, Geary A.
Publicado em: (1995)

The Effect of NMB financing on performance of small and medium-sized enterprises (SMEs) : The case of Lindi Municipal
Por: Ntoga, Adam M.
Publicado em: (2024)

Effects of personality characteristics on sales Performance: A case of marketers in Morogoro Municipalit
Por: Eliud Ottunatus
Publicado em: (2024)

The influence of corporate governance on the performance of SACCO: A case of Morogoro Municipal teachers SACCO (1998) ltd
Por: Flavia, Joseph
Publicado em: (2024)

Contribution of product differentiation strategy on sales performance in banking industry in Tanzania: Case study of nmb plc Songea
Por: Ndumbaro, Felista
Publicado em: (2024)

Total quality management and performance of International Non-Governmental Organizations in Dar es Salaam, Tanzania.
Por: Bavon, Christopher
Publicado em: (2026)

Contribution of corporate social responsibility on financial performance a case of NMB PLC at MorogoroMunicipality
Por: Ayo, Happy Kyungai
Publicado em: (2024)

Analysis of the effect of school projects on school performance: A case of Morogoro Municipality
Por: Hasunga, Elizabeth Japhet
Publicado em: (2024)

The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
Por: Mlekwa, Moses Denis
Publicado em: (2024)

The effects of advertising on organizational performance : A case study of Tigo Telecommunication Network
Por: Njawa, Junior John
Publicado em: (2024)

CRDB shares performance at Dar es salaam stock exchange
Por: Byarugaba, Rosalia N.
Publicado em: (2024)

The impact of workforce diversity on the performance of microfinance institution in Tanzania, an experience from NMB Bank Tanzania
Por: Kileo, Angela
Publicado em: (2024)