Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company

A dissertation submitted to Mzumbe University as a partial fulfillment of the requirements for the award of Master’s Degree of Business Administration (MBA) of Mzumbe University.

Salvato in:

Dettagli Bibliografici
Autore principale:	Mushi, Onael Walter
Natura:	Tesi
Lingua:	inglese
Pubblicazione:	Mzumbe University 2024
Soggetti:	Service Quality Customer Satisfaction Dar Express Bus Company Transport Service
Accesso online:	https://scholar.mzumbe.ac.tz/handle/123456789/878
Tags:	Aggiungi Tag Nessun Tag, puoi essere il primo ad aggiungerne!!

Documenti analoghi

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
di: Mushi, Onael W.
Pubblicazione: (2024)

Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
di: Bonaventura, Adam
Pubblicazione: (2024)

Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,
di: Lushakuzi,Simon Shaban
Pubblicazione: (2024)

Transport in East Africa : a reader part II
Pubblicazione: (1978)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
di: Shanghali, John Wifred
Pubblicazione: (2025)

The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch
di: Somi Loveness
Pubblicazione: (2024)

Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema District Council – Mwanza
di: Anthony, Adrian
Pubblicazione: (2025)

An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
di: Khamis, Amne Rashid
Pubblicazione: (2024)

Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania
di: Bea, George, et al.
Pubblicazione: (2024)

Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
di: Masika, Emmanuel Julian
Pubblicazione: (2024)

The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
di: Mlekwa, Moses Denis
Pubblicazione: (2024)

The business of transport /
di: Bell, G. J.
Pubblicazione: (1984)

Factor influencing customer satisfaction on the weight and measure agency services: A study of Mbeya city in Mbeya region
di: Mhoja, Husein
Pubblicazione: (2024)

Transportation : science, technology and development
Pubblicazione: (1963)

Transport and public policy planning /
Pubblicazione: (1981)

The transport managers handbook
di: Lowe, David
Pubblicazione: (1988)

The theory and practice of transport /
di: Stewart-David, David
Pubblicazione: (1980)

Transport economics
di: Sharp, Clifford Henry
Pubblicazione: (1973)

The economics and planning to transport
di: Bell, G. J.
Pubblicazione: (1983)

Clients satisfaction on services offered by accredited health facilities: A case of national health insurance fund (NHIF),
di: Mkwizu, Evarista
Pubblicazione: (2024)

Factors influencing the provision of service quality in the public health sector: The case of Morogoro regional hospital
di: Shalin, Parvez Thaver
Pubblicazione: (2024)

The transport manager's lawyer and transport operator's legal guide
di: Mitchell, Ewan
Pubblicazione: (1975)

Sea transport : oparation and economics /
di: Alderton, Patrick M.
Pubblicazione: (1980)

Factors influencing clients’ satisfaction with HIV/AIDS care services in public and private health facilities in Mwanza Region
di: Ringo, Moses
Pubblicazione: (2024)

Measuring satisfaction of usage for the web-based information system (WBIS) for E-services: A case of Tanzania
di: Gabriel, Anthony M.
Pubblicazione: (2026)

The geography of transport systems /
di: Rodrigue, Jean-Paul
Pubblicazione: (2006)

Economic appraisal of transport projects : a manual with case studies /
di: Adler, Hans A.
Pubblicazione: (1987)

Principles of transport
di: Faulks, Rex William
Pubblicazione: (1982)

An assessment on services quality in social security schemes in Tanzania: A case study of NSSF –Tanga regional office
di: Nguzo, Said K.
Pubblicazione: (2024)

Transport and the economic situation : introductory reports and summary of the discussion : sixth International Symposium on Theory and Practice in Transport Economics, Madrid, 22nd-25th September 1975.
Pubblicazione: (1976)

Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
di: Mwandosya, Joyce E.
Pubblicazione: (2024)

An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
di: Eric, Shoo Ainea
Pubblicazione: (2024)

Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /
di: Vavra, Terry G.
Pubblicazione: (1997)

Impact of social franchising strategy in family planning services to clients’ satisfaction in Tanzania: A case study of PSI –Tanzania, Morogoro.
di: Msafiri, Godwin B
Pubblicazione: (2024)

Mobility and mobilization transport bottlenecks: a constraints upon administrative performance
di: Fernades, A. J.
Pubblicazione: (1972)

Impact of social franchising strategy in family planning services to clients’ satisfaction in Tanzania: A case study of PSI –Tanzania, Morogoro
di: Msafiri, Godwin B.
Pubblicazione: (2024)

Factors influencing customer satisfaction in bonded warehouse operations. a survey of bonded warehouses – Zanzibar.
di: Kassim, K.H
Pubblicazione: (2024)

Customer service on the internet : building relationships, increasing loyality and staying competitive
di: Sterne, Jim
Pubblicazione: (1996)

Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
di: Tarimo, Bruno E.
Pubblicazione: (2024)

Impact of performance appraisal systems used in utility companies on employee job satisfaction: The case of performance development programme used by TANESCO, Ilala region, Dar es Salaam, Tanzania,
di: Mwinuka,Elizabeth
Pubblicazione: (2024)