An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited

An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited

A dissertation submitted in partial fulfilment of the requirements for award of the Degree of Master of Business Administration (MBA) of Mzumbe University

Salvato in:

Dettagli Bibliografici
Autore principale:	Abdalla, Zainab.S
Natura:	Tesi
Lingua:	inglese
Pubblicazione:	Mzumbe University 2024
Soggetti:	customer loyalty customer satisfaction Bank performance Customer Relationship
Accesso online:	http://hdl.handle.net/11192/657 https://scholar.mzumbe.ac.tz/handle/123456789/873
Tags:	Aggiungi Tag Nessun Tag, puoi essere il primo ad aggiungerne!!

Documenti analoghi

Assessing the importance of customer relationship management practice on banking sector in Tanzania: The case study of selected banks in Tanzania (Barclays bank, Bank M & CRDB bank)
di: Kazula, Lameck Zacharia
Pubblicazione: (2024)

The impact of customer relationship management on the performance of banks in Tanzania: A case of Exim Bank (T) LTD
di: Kapologwe, Lugano A.
Pubblicazione: (2024)

The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
di: Richard E. Ollotu,
Pubblicazione: (2024)

Defying the limits : reaching new heights in customer relationship management
Pubblicazione: (2000)

Customer relationship management : how to turn a good business int great one
di: Robert-Phelps Graham
Pubblicazione: (1998)

Factors affecting customer loyalty in banking sector in Tanzania: The case of CRDB, Azikiwe branch, Dar es Salaam.
di: Gadiel, Magreth.
Pubblicazione: (2026)

Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
di: Tairo, Ester C
Pubblicazione: (2024)

An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
di: Eric, Shoo Ainea
Pubblicazione: (2024)

Customers’ switching behavior on banking performance: A case of National Bank of Commerce Morogoro.
di: Murungu, Fadhili
Pubblicazione: (2024)

Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
di: Lyatuu, Emmanuel
Pubblicazione: (2024)

Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
di: Mduma, Esther M.
Pubblicazione: (2024)

Factors affecting customer satisfaction in banking industry in Tanzania: A case of national microfinance bank (NMB) Bagamoyo branch
di: Chawinga, Elizabeth
Pubblicazione: (2026)

Relationship marketing : management of customer relationships
di: Bruhn, Manfred
Pubblicazione: (2002)

Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
di: Tarimo, Bruno E.
Pubblicazione: (2024)

The loyalty effect : the hidden force behind growth, profits, and lasting value /
di: Reichheld, Frederick F.
Pubblicazione: (1996)

E-banking and its relationship to customer’s perceived usefulness: A case of commercial banks in Morogoro municipality
di: Sangali, Samwel John
Pubblicazione: (2024)

Law of banking
di: Myneni, S. R
Pubblicazione: (2006)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
di: Shanghali, John Wifred
Pubblicazione: (2025)

Practice of banking 1: study text in banking /
Pubblicazione: (1985)

Relationship marketing : management of customer relationships /
di: Bruhn, Manfred
Pubblicazione: (2003)

The effect of automated teller machine (ATM) service on customer satisfaction in the Tanzanian banking sector: The case study of National Microfinance Bank (NMB), Ifakara branch
di: Tillya, Joseph J.
Pubblicazione: (2024)

The role of credit cards on retaining bank customers at National Microfinance Bank plc.
di: Masika, Ashery Edward
Pubblicazione: (2026)

Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
di: Mwandosya, Joyce E.
Pubblicazione: (2024)

Influence of customer service management in performance of banking industry : The case of microfinance bank , Mororgoro Tanzania
di: Lyatuu, Emmanuel D
Pubblicazione: (2024)

The factors influencing customers choice of banking services in Tanzania.
di: Zainabu,Msangi
Pubblicazione: (2024)

Customer perceptions on E-Banking in Tanzania: A case of selected commercial bank in Dar es salaam
di: Erick, Clearence
Pubblicazione: (2024)

An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
di: Khamis, Amne Rashid
Pubblicazione: (2024)

The effects of customer service on organizational performance: A case of KBC Morogoro municipality
di: Kihombo, Dafrosa B
Pubblicazione: (2024)

Assesment of the impact of service quality on customer satisfaction and loyality in banking Sector in Tanzania: Case of Diamond trust bank (Ltd) Tanga
di: Tarimo, Lilian
Pubblicazione: (2024)

The impact of customer retention strategies to the performance of dairy industry in Tanzania: A survey study of dairy producers companies of southern highland in Tanzania
di: Hemedi, Kalezi
Pubblicazione: (2024)

Customer service on the internet : building relationships, increasing loyality and staying competitive
di: Sterne, Jim
Pubblicazione: (1996)

Customer care and its effectiveness in meeting customer’s needs: Evidence of millicom (TIGO) company Morogoro municipality
di: Mashingia, Neema N.J
Pubblicazione: (2024)

The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam Region
di: Mwikwabhi, Mary M.
Pubblicazione: (2025)

The influence of internal marketing on customer buying decision: The case of Nyanza bottling company limited.
di: Mwakalukwa,Tulinagwe .
Pubblicazione: (2024)

The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
di: Hamisi, Musa
Pubblicazione: (2024)

Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
di: Bonaventura, Adam
Pubblicazione: (2024)

Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
di: Masika, Emmanuel Julian
Pubblicazione: (2024)

The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
di: Mlekwa, Moses Denis
Pubblicazione: (2024)

Factors influencing customer satisfaction in bonded warehouse operations. a survey of bonded warehouses – Zanzibar.
di: Kassim, K.H
Pubblicazione: (2024)

Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania
di: Bea, George, et al.
Pubblicazione: (2024)