Customer care received by students and students’ attraction in universities: A comparative study of Tanzania’s public versus private universities

Customer care received by students and students’ attraction in universities: A comparative study of Tanzania’s public versus private universities

A dissertation submitted in partial fulfillment of the requirement for the degree of Masters of Arts in Education (MAED) of Mzumbe University

Guardado en:

Detalles Bibliográficos
Autor principal:	Kwikwega, Asha H.
Formato:	Tesis
Lenguaje:	inglés
Publicado:	Mzumbe University 2024
Materias:	HEIs-Customer Care -Tanzania HEIs Attraction - Tanzania HEIs-Customer Service
Acceso en línea:	https://scholar.mzumbe.ac.tz/handle/123456789/835
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

Ejemplares similares

Contribution of advertisement on customers attraction : A case of MICTIGO TANZANIA.
por: Dickson, Boniface
Publicado: (2026)

Customer care and its effectiveness in meeting customer’s needs: Evidence of millicom (TIGO) company Morogoro municipality
por: Mashingia, Neema N.J
Publicado: (2024)

Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
por: Mduma, Esther M.
Publicado: (2024)

Serving the public: Customer management in local government
por: Tam, Henry
Publicado: (1993)

Viral marketing sales, customer perceptions of Airtel Tanzania.
por: Tofiki, Swaumu S.
Publicado: (2024)

Customer service on the internet : building relationships, increasing loyality and staying competitive
por: Sterne, Jim
Publicado: (1996)

Practice of banking 1: study text in banking /
Publicado: (1985)

An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
por: Abdalla, Zainab.S
Publicado: (2024)

Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
por: Masika, Emmanuel Julian
Publicado: (2024)

Customer services-marketing and the competitive environment/
por: Mayall,Carol
Publicado: (1992)

Customer relationship management : how to turn a good business int great one
por: Robert-Phelps Graham
Publicado: (1998)

Relationship marketing : management of customer relationships /
por: Bruhn, Manfred
Publicado: (2003)

An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
por: Eric, Shoo Ainea
Publicado: (2024)

The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
por: Richard E. Ollotu,
Publicado: (2024)

Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
por: Tairo, Ester C
Publicado: (2024)

Assessing the importance of customer relationship management practice on banking sector in Tanzania: The case study of selected banks in Tanzania (Barclays bank, Bank M & CRDB bank)
por: Kazula, Lameck Zacharia
Publicado: (2024)

The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
por: Hamisi, Musa
Publicado: (2024)

Factors affecting customer loyalty in banking sector in Tanzania: The case of CRDB, Azikiwe branch, Dar es Salaam.
por: Gadiel, Magreth.
Publicado: (2026)

The influence of internal marketing on customer buying decision: The case of Nyanza bottling company limited.
por: Mwakalukwa,Tulinagwe .
Publicado: (2024)

Customer perceptions on E-Banking in Tanzania: A case of selected commercial bank in Dar es salaam
por: Erick, Clearence
Publicado: (2024)

The impact of customer retention strategies to the performance of dairy industry in Tanzania: A survey study of dairy producers companies of southern highland in Tanzania
por: Hemedi, Kalezi
Publicado: (2024)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
por: Mushi, Onael W.
Publicado: (2024)

The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam Region
por: Mwikwabhi, Mary M.
Publicado: (2025)

Assesment of the impact of service quality on customer satisfaction and loyality in banking Sector in Tanzania: Case of Diamond trust bank (Ltd) Tanga
por: Tarimo, Lilian
Publicado: (2024)

Factors influencing customer purchase decision of Nyanza bottling company (NBCL) products in Mwanza City.
por: Kyeju, Diana
Publicado: (2024)

The impact of customer relationship management on the performance of banks in Tanzania: A case of Exim Bank (T) LTD
por: Kapologwe, Lugano A.
Publicado: (2024)

Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania
por: Bea, George, et al.
Publicado: (2024)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
por: Shanghali, John Wifred
Publicado: (2025)

Services marking Integrating customer focus across the firm
por: Wilson, Alan
Publicado: (2008)

Impacts of brand image on customer awareness and sales: A case study of Vodacom Arusha branch
por: Kaaya, Enedy Victor
Publicado: (2024)

The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
por: Mlekwa, Moses Denis
Publicado: (2024)

Defying the limits : reaching new heights in customer relationship management
Publicado: (2000)

Services management and marketing A customer relationship management approach
por: Gronroos, Christian
Publicado: (2001)

Factors influencing customer satisfaction in bonded warehouse operations: A survey of bonded warehouses – Zanzibar.
por: Kassim, Kassim H.
Publicado: (2024)

Customer service provision performance in Public organization in Tanzania The case of weights and measures agency: Kigoma Region
por: Merchades, Kajungu Albogast
Publicado: (2024)

The factors influencing customers choice of banking services in Tanzania.
por: Zainabu,Msangi
Publicado: (2024)

Services marketing Managing the service value chain
por: Bruhn Manfred
Publicado: (2006)

Services marketing Managing the service value chain
por: Bruhn Manfred
Publicado: (2006)

Market driven strategy Process for creating value with a new introduction
por: Day S. George
Publicado: (1999)

Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
por: Lyatuu, Emmanuel
Publicado: (2024)