The influence of Business Process re-engineering on Service Quality: Evidence from Service Industry in Tanzania
Article published by the Interdisciplinary Studies on Information Technology and Business (ISITB) Volume 1, Issue 1: January -March 2013 (83 - 83)
Saved in:
| Main Authors: | Sungau, Joseph Joseph, Ndunguru, Philibert C., Kimeme, Joseph |
|---|---|
| 格式: | 文件 |
| 语言: | 英语 |
| 出版: |
Interdisciplinary Studies on Information Technology and Business (ISITB)
2024
|
| 主题: | |
| 在线阅读: | https://www.researchgate.net/publication/243964088 https://scholar.mzumbe.ac.tz/handle/123456789/659 |
| 标签: |
添加标签
没有标签, 成为第一个标记此记录!
|
相似书籍
Business process re-engineering: The technique to improve delivering speed of service industry in Tanzania
由: Sungau, Joseph, et al.
出版: (2024)
由: Sungau, Joseph, et al.
出版: (2024)
Business process re-engineering: the technique to improve delivering speed of service industry in Tanzania
由: Sungau, Joseph Joseph, et al.
出版: (2024)
由: Sungau, Joseph Joseph, et al.
出版: (2024)
Business process re-engineering: a panacea for reducing operational cost in service organizations
由: Sungau, Joseph Joseph, et al.
出版: (2024)
由: Sungau, Joseph Joseph, et al.
出版: (2024)
Business process re-engineering: A panacea for reducing operational cost in service organizations
由: Sungau, Joseph, et al.
出版: (2024)
由: Sungau, Joseph, et al.
出版: (2024)
Business Process Re-Engineering
由: Sungau, Joseph Joseph
出版: (2024)
由: Sungau, Joseph Joseph
出版: (2024)
Effectiveness of cash management and quality of service: A case study of Morogoro regional hospital
由: Joseph, John K. E.
出版: (2024)
由: Joseph, John K. E.
出版: (2024)
The effect of business process outsourcing on quality of services delivered at Vodacom Tanzania
由: Mkumbo, Waziry D.
出版: (2024)
由: Mkumbo, Waziry D.
出版: (2024)
The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam Region
由: Mwikwabhi, Mary M.
出版: (2025)
由: Mwikwabhi, Mary M.
出版: (2025)
Quality management
由: Bedi, Kanishka
出版: (2006)
由: Bedi, Kanishka
出版: (2006)
Factors influencing the provision of service quality in the public health sector: The case of Morogoro regional hospital
由: Shalin, Parvez Thaver
出版: (2024)
由: Shalin, Parvez Thaver
出版: (2024)
Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
由: Mushi, Onael W.
出版: (2024)
由: Mushi, Onael W.
出版: (2024)
Services marketing and management
由: Balaji, B.
出版: (2006)
由: Balaji, B.
出版: (2006)
Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
由: Mushi, Onael Walter
出版: (2024)
由: Mushi, Onael Walter
出版: (2024)
Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
由: Shanghali, John Wifred
出版: (2025)
由: Shanghali, John Wifred
出版: (2025)
Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,
由: Lushakuzi,Simon Shaban
出版: (2024)
由: Lushakuzi,Simon Shaban
出版: (2024)
Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema District Council – Mwanza
由: Anthony, Adrian
出版: (2025)
由: Anthony, Adrian
出版: (2025)
Determinants of job satisfaction at work place: Empirical evidence from Alliance one Tobacco Processing Industry in Morogoro-Tanzania
由: Sungau, Joseph Joseph, et al.
出版: (2024)
由: Sungau, Joseph Joseph, et al.
出版: (2024)
The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
由: Hamisi, Musa
出版: (2024)
由: Hamisi, Musa
出版: (2024)
Service quality in tourist hotels in Tanzania: The case of Dar es Salaam
由: Mwijarubi, Mkama
出版: (2025)
由: Mwijarubi, Mkama
出版: (2025)
Service quality and brand loyalty in the telecommunication industry: A case study of Tigo and Vodacom,
由: Mwinchumu, Farida
出版: (2024)
由: Mwinchumu, Farida
出版: (2024)
The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch
由: Somi Loveness
出版: (2024)
由: Somi Loveness
出版: (2024)
Applying quality management in health care : a process for implementation
由: Kely Diane, L.
出版: (2006)
由: Kely Diane, L.
出版: (2006)
An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
由: Khamis, Amne Rashid
出版: (2024)
由: Khamis, Amne Rashid
出版: (2024)
Factor influencing customer satisfaction on the weight and measure agency services: A study of Mbeya city in Mbeya region
由: Mhoja, Husein
出版: (2024)
由: Mhoja, Husein
出版: (2024)
Engineering economy
由: Sullivan William G.
出版: (2014)
由: Sullivan William G.
出版: (2014)
Software engineering /
由: Sommerville, Ian
出版: (2011)
由: Sommerville, Ian
出版: (2011)
Engineering economy /
由: Sullivan, William G.
出版: (2012)
由: Sullivan, William G.
出版: (2012)
Software engineering /
由: Sommerville, Ian
出版: (2007)
由: Sommerville, Ian
出版: (2007)
Factors influencing generation Y of Tanzanian market towards postpaid mobile phone services
由: Venance, Paulina
出版: (2024)
由: Venance, Paulina
出版: (2024)
Fundamentals of engineering economics
由: Park, Chan S.
出版: (2013)
由: Park, Chan S.
出版: (2013)
Management of R&D and engineering /
出版: (1992)
出版: (1992)
Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
由: Bonaventura, Adam
出版: (2024)
由: Bonaventura, Adam
出版: (2024)
Quality library service provision in selected universities in the United Republic of Tanzania : issues and factors
由: Kaishe - Mulungu, Dativa Donati
出版: (2026)
由: Kaishe - Mulungu, Dativa Donati
出版: (2026)
Quality of cataract services in Zanzibar: A case of Mnazi Mmoja hospital
由: Makame, Abass Taha
出版: (2026)
由: Makame, Abass Taha
出版: (2026)
Juran's quality management and analysis.
由: De Feo, Joseph A.
由: De Feo, Joseph A.
Software engineering : theory and practice
由: Pfleeger Shari Lawrence
出版: (2001)
由: Pfleeger Shari Lawrence
出版: (2001)
Software engineering : theory and practice/
由: Pfleeger,Shari Lawrence
出版: (1998)
由: Pfleeger,Shari Lawrence
出版: (1998)
Implementing and sustaining total quality management in health care /
由: Koch, Hugh C. H.
出版: (1992)
由: Koch, Hugh C. H.
出版: (1992)
Fundamentals of software engineering
由: Ghezzi, C
出版: (2003)
由: Ghezzi, C
出版: (2003)
Service quality assessment of social health insurance benefit (SHIB) provided by social security funds.
由: Challe, Felistas Emmanuel.
出版: (2024)
由: Challe, Felistas Emmanuel.
出版: (2024)
相似书籍
-
Business process re-engineering: The technique to improve delivering speed of service industry in Tanzania
由: Sungau, Joseph, et al.
出版: (2024) -
Business process re-engineering: the technique to improve delivering speed of service industry in Tanzania
由: Sungau, Joseph Joseph, et al.
出版: (2024) -
Business process re-engineering: a panacea for reducing operational cost in service organizations
由: Sungau, Joseph Joseph, et al.
出版: (2024) -
Business process re-engineering: A panacea for reducing operational cost in service organizations
由: Sungau, Joseph, et al.
出版: (2024) -
Business Process Re-Engineering
由: Sungau, Joseph Joseph
出版: (2024)