The effects of customer services on organisational performance: A case of KCB Bank Morogoro Municipality
A Dissertation Submitted in Partial Fulfillment of the Requirement for the Award of the Degree of Master of Business Administration in Corporate Management (MBA-CM) of Mzumbe University
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| 主要作者: | Kihombo, Dafrosa B. |
|---|---|
| 格式: | Dissertation |
| 语言: | 英语 |
| 出版: |
Mzumbe University
2023
|
| 在线阅读: | http://192.168.30.20:4000/handle/123456789/308 |
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