Factors affecting customer loyalty in banking sector in Tanzania: The case of CRDB, Azikiwe branch, Dar es Salaam.
A dissertation submitted in partial fulfillment of the requirements for the award of the degree of Masters of Business Administration–Corporate Management (MBA-CM) of Mzumbe University
Saved in:
| 主要作者: | Gadiel, Magreth. |
|---|---|
| 格式: | Thesis |
| 语言: | 英语 |
| 出版: |
Mzumbe University
2026
|
| 主题: | |
| 在线阅读: | https://scholar.mzumbe.ac.tz/handle/123456789/2037 |
| 标签: |
添加标签
没有标签, 成为第一个标记此记录!
|
相似书籍
The loyalty effect : the hidden force behind growth, profits, and lasting value /
由: Reichheld, Frederick F.
出版: (1996)
由: Reichheld, Frederick F.
出版: (1996)
An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
由: Abdalla, Zainab.S
出版: (2024)
由: Abdalla, Zainab.S
出版: (2024)
The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
由: Richard E. Ollotu,
出版: (2024)
由: Richard E. Ollotu,
出版: (2024)
Assessing the importance of customer relationship management practice on banking sector in Tanzania: The case study of selected banks in Tanzania (Barclays bank, Bank M & CRDB bank)
由: Kazula, Lameck Zacharia
出版: (2024)
由: Kazula, Lameck Zacharia
出版: (2024)
Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
由: Mwandosya, Joyce E.
出版: (2024)
由: Mwandosya, Joyce E.
出版: (2024)
Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
由: Mduma, Esther M.
出版: (2024)
由: Mduma, Esther M.
出版: (2024)
Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
由: Masika, Emmanuel Julian
出版: (2024)
由: Masika, Emmanuel Julian
出版: (2024)
The effect of automated teller machine (ATM) service on customer satisfaction in the Tanzanian banking sector: The case study of National Microfinance Bank (NMB), Ifakara branch
由: Tillya, Joseph J.
出版: (2024)
由: Tillya, Joseph J.
出版: (2024)
Factors affecting customer satisfaction in banking industry in Tanzania: A case of national microfinance bank (NMB) Bagamoyo branch
由: Chawinga, Elizabeth
出版: (2026)
由: Chawinga, Elizabeth
出版: (2026)
An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
由: Eric, Shoo Ainea
出版: (2024)
由: Eric, Shoo Ainea
出版: (2024)
Measuring satisfaction of usage for the web-based information system (WBIS) for E-services: A case of Tanzania
由: Gabriel, Anthony M.
出版: (2026)
由: Gabriel, Anthony M.
出版: (2026)
Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,
由: Lushakuzi,Simon Shaban
出版: (2024)
由: Lushakuzi,Simon Shaban
出版: (2024)
Defying the limits : reaching new heights in customer relationship management
出版: (2000)
出版: (2000)
Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania
由: Bea, George, et al.
出版: (2024)
由: Bea, George, et al.
出版: (2024)
Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
由: Tairo, Ester C
出版: (2024)
由: Tairo, Ester C
出版: (2024)
Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
由: Bonaventura, Adam
出版: (2024)
由: Bonaventura, Adam
出版: (2024)
The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
由: Mlekwa, Moses Denis
出版: (2024)
由: Mlekwa, Moses Denis
出版: (2024)
Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
由: Tarimo, Bruno E.
出版: (2024)
由: Tarimo, Bruno E.
出版: (2024)
Customer care and its effectiveness in meeting customer’s needs: Evidence of millicom (TIGO) company Morogoro municipality
由: Mashingia, Neema N.J
出版: (2024)
由: Mashingia, Neema N.J
出版: (2024)
The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam Region
由: Mwikwabhi, Mary M.
出版: (2025)
由: Mwikwabhi, Mary M.
出版: (2025)
The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch
由: Somi Loveness
出版: (2024)
由: Somi Loveness
出版: (2024)
An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
由: Khamis, Amne Rashid
出版: (2024)
由: Khamis, Amne Rashid
出版: (2024)
Impacts of brand image on customer awareness and sales: A case study of Vodacom Arusha branch
由: Kaaya, Enedy Victor
出版: (2024)
由: Kaaya, Enedy Victor
出版: (2024)
Customer service on the internet : building relationships, increasing loyality and staying competitive
由: Sterne, Jim
出版: (1996)
由: Sterne, Jim
出版: (1996)
Enhancing brand loyalty in Tanzanian public higher education institutions
由: Mushi, Hellena Mohamedy
出版: (2026)
由: Mushi, Hellena Mohamedy
出版: (2026)
Factors influencing customer satisfaction in bonded warehouse operations. a survey of bonded warehouses – Zanzibar.
由: Kassim, K.H
出版: (2024)
由: Kassim, K.H
出版: (2024)
Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
由: Mushi, Onael W.
出版: (2024)
由: Mushi, Onael W.
出版: (2024)
Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
由: Shanghali, John Wifred
出版: (2025)
由: Shanghali, John Wifred
出版: (2025)
An assessment on services quality in social security schemes in Tanzania: A case study of NSSF –Tanga regional office
由: Nguzo, Said K.
出版: (2024)
由: Nguzo, Said K.
出版: (2024)
Assesment of the impact of service quality on customer satisfaction and loyality in banking Sector in Tanzania: Case of Diamond trust bank (Ltd) Tanga
由: Tarimo, Lilian
出版: (2024)
由: Tarimo, Lilian
出版: (2024)
Customer services-marketing and the competitive environment/
由: Mayall,Carol
出版: (1992)
由: Mayall,Carol
出版: (1992)
Customer relationship management : how to turn a good business int great one
由: Robert-Phelps Graham
出版: (1998)
由: Robert-Phelps Graham
出版: (1998)
Relationship marketing : management of customer relationships /
由: Bruhn, Manfred
出版: (2003)
由: Bruhn, Manfred
出版: (2003)
Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
由: Mushi, Onael Walter
出版: (2024)
由: Mushi, Onael Walter
出版: (2024)
Factors influencing customer satisfaction in bonded warehouse operations: A survey of bonded warehouses – Zanzibar.
由: Kassim, Kassim H.
出版: (2024)
由: Kassim, Kassim H.
出版: (2024)
Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema District Council – Mwanza
由: Anthony, Adrian
出版: (2025)
由: Anthony, Adrian
出版: (2025)
Factors influencing generation Y of Tanzanian market towards postpaid mobile phone services
由: Venance, Paulina
出版: (2024)
由: Venance, Paulina
出版: (2024)
Customer perceptions on E-Banking in Tanzania: A case of selected commercial bank in Dar es salaam
由: Erick, Clearence
出版: (2024)
由: Erick, Clearence
出版: (2024)
The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
由: Hamisi, Musa
出版: (2024)
由: Hamisi, Musa
出版: (2024)
Management accounting for business decisions
由: Drury, Colin
出版: (2001)
由: Drury, Colin
出版: (2001)
相似书籍
-
The loyalty effect : the hidden force behind growth, profits, and lasting value /
由: Reichheld, Frederick F.
出版: (1996) -
An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
由: Abdalla, Zainab.S
出版: (2024) -
The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
由: Richard E. Ollotu,
出版: (2024) -
Assessing the importance of customer relationship management practice on banking sector in Tanzania: The case study of selected banks in Tanzania (Barclays bank, Bank M & CRDB bank)
由: Kazula, Lameck Zacharia
出版: (2024) -
Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
由: Mwandosya, Joyce E.
出版: (2024)