Measuring satisfaction of usage for the web-based information system (WBIS) for E-services: A case of Tanzania
A dissertation submitted to Mzumbe University, Dar es salaam Business School, in partial fulfillment of the requirements for the award of the degree of Master of Business Administration (MBA) of Mzumbe University.
Saved in:
| Main Author: | Gabriel, Anthony M. |
|---|---|
| Format: | Thesis |
| Language: | en_US |
| Published: |
Mzumbe University
2026
|
| Subjects: | |
| Online Access: | https://scholar.mzumbe.ac.tz/handle/123456789/2031 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
by: Bonaventura, Adam
Published: (2024)
by: Bonaventura, Adam
Published: (2024)
An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
by: Eric, Shoo Ainea
Published: (2024)
by: Eric, Shoo Ainea
Published: (2024)
Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,
by: Lushakuzi,Simon Shaban
Published: (2024)
by: Lushakuzi,Simon Shaban
Published: (2024)
Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
by: Tarimo, Bruno E.
Published: (2024)
by: Tarimo, Bruno E.
Published: (2024)
Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema District Council – Mwanza
by: Anthony, Adrian
Published: (2025)
by: Anthony, Adrian
Published: (2025)
Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
by: Shanghali, John Wifred
Published: (2025)
by: Shanghali, John Wifred
Published: (2025)
An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
by: Khamis, Amne Rashid
Published: (2024)
by: Khamis, Amne Rashid
Published: (2024)
The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
by: Richard E. Ollotu,
Published: (2024)
by: Richard E. Ollotu,
Published: (2024)
Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
by: Mushi, Onael W.
Published: (2024)
by: Mushi, Onael W.
Published: (2024)
Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania
by: Bea, George, et al.
Published: (2024)
by: Bea, George, et al.
Published: (2024)
Factors affecting customer loyalty in banking sector in Tanzania: The case of CRDB, Azikiwe branch, Dar es Salaam.
by: Gadiel, Magreth.
Published: (2026)
by: Gadiel, Magreth.
Published: (2026)
Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
by: Mushi, Onael Walter
Published: (2024)
by: Mushi, Onael Walter
Published: (2024)
Factor influencing customer satisfaction on the weight and measure agency services: A study of Mbeya city in Mbeya region
by: Mhoja, Husein
Published: (2024)
by: Mhoja, Husein
Published: (2024)
Factors influencing the provision of service quality in the public health sector: The case of Morogoro regional hospital
by: Shalin, Parvez Thaver
Published: (2024)
by: Shalin, Parvez Thaver
Published: (2024)
Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
by: Masika, Emmanuel Julian
Published: (2024)
by: Masika, Emmanuel Julian
Published: (2024)
Defying the limits : reaching new heights in customer relationship management
Published: (2000)
Published: (2000)
An assessment on services quality in social security schemes in Tanzania: A case study of NSSF –Tanga regional office
by: Nguzo, Said K.
Published: (2024)
by: Nguzo, Said K.
Published: (2024)
Factors influencing customer satisfaction in bonded warehouse operations. a survey of bonded warehouses – Zanzibar.
by: Kassim, K.H
Published: (2024)
by: Kassim, K.H
Published: (2024)
The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
by: Mlekwa, Moses Denis
Published: (2024)
by: Mlekwa, Moses Denis
Published: (2024)
The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch
by: Somi Loveness
Published: (2024)
by: Somi Loveness
Published: (2024)
Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
by: Mduma, Esther M.
Published: (2024)
by: Mduma, Esther M.
Published: (2024)
An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
by: Abdalla, Zainab.S
Published: (2024)
by: Abdalla, Zainab.S
Published: (2024)
Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /
by: Vavra, Terry G.
Published: (1997)
by: Vavra, Terry G.
Published: (1997)
Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
by: Mwandosya, Joyce E.
Published: (2024)
by: Mwandosya, Joyce E.
Published: (2024)
Factors affecting customer satisfaction in banking industry in Tanzania: A case of national microfinance bank (NMB) Bagamoyo branch
by: Chawinga, Elizabeth
Published: (2026)
by: Chawinga, Elizabeth
Published: (2026)
The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
by: Hamisi, Musa
Published: (2024)
by: Hamisi, Musa
Published: (2024)
Assessing the importance of customer relationship management practice on banking sector in Tanzania: The case study of selected banks in Tanzania (Barclays bank, Bank M & CRDB bank)
by: Kazula, Lameck Zacharia
Published: (2024)
by: Kazula, Lameck Zacharia
Published: (2024)
Hacking web services
by: Shah Shreeraj
Published: (2007)
by: Shah Shreeraj
Published: (2007)
The loyalty effect : the hidden force behind growth, profits, and lasting value /
by: Reichheld, Frederick F.
Published: (1996)
by: Reichheld, Frederick F.
Published: (1996)
Developing enterprise Web services : an architect's guide /
by: Chatterjee, Sandeep
Published: (2004)
by: Chatterjee, Sandeep
Published: (2004)
Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
by: Tairo, Ester C
Published: (2024)
by: Tairo, Ester C
Published: (2024)
The effect of automated teller machine (ATM) service on customer satisfaction in the Tanzanian banking sector: The case study of National Microfinance Bank (NMB), Ifakara branch
by: Tillya, Joseph J.
Published: (2024)
by: Tillya, Joseph J.
Published: (2024)
Antecedents of continued usage intentions of web-based learning management system in Tanzania
by: Komba Mercy, et al.
Published: (2024)
by: Komba Mercy, et al.
Published: (2024)
Factors influencing customer satisfaction in bonded warehouse operations: A survey of bonded warehouses – Zanzibar.
by: Kassim, Kassim H.
Published: (2024)
by: Kassim, Kassim H.
Published: (2024)
The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam Region
by: Mwikwabhi, Mary M.
Published: (2025)
by: Mwikwabhi, Mary M.
Published: (2025)
Management accounting for business decisions
by: Drury, Colin
Published: (2001)
by: Drury, Colin
Published: (2001)
Principles and practice of marketing
by: Jobber, David
Published: (1998)
by: Jobber, David
Published: (1998)
Customer service on the internet : building relationships, increasing loyality and staying competitive
by: Sterne, Jim
Published: (1996)
by: Sterne, Jim
Published: (1996)
Factors influencing clients’ satisfaction with HIV/AIDS care services in public and private health facilities in Mwanza Region
by: Ringo, Moses
Published: (2024)
by: Ringo, Moses
Published: (2024)
Services marketing and management
by: Balaji, B.
Published: (2006)
by: Balaji, B.
Published: (2006)
Similar Items
-
Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
by: Bonaventura, Adam
Published: (2024) -
An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
by: Eric, Shoo Ainea
Published: (2024) -
Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,
by: Lushakuzi,Simon Shaban
Published: (2024) -
Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
by: Tarimo, Bruno E.
Published: (2024) -
Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema District Council – Mwanza
by: Anthony, Adrian
Published: (2025)