Measuring satisfaction of usage for the web-based information system (WBIS) for E-services: A case of Tanzania
A dissertation submitted to Mzumbe University, Dar es salaam Business School, in partial fulfillment of the requirements for the award of the degree of Master of Business Administration (MBA) of Mzumbe University.
Guardado en:
| Autor principal: | Gabriel, Anthony M. |
|---|---|
| Formato: | Tesis |
| Lenguaje: | en_US |
| Publicado: |
Mzumbe University
2026
|
| Materias: | |
| Acceso en línea: | https://scholar.mzumbe.ac.tz/handle/123456789/2031 |
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