The role ofmediating effects of user satisfaction and behavioural intention on the influence of the electronic tax system on tax compliance behaviour: An application of bootstrapping technique

The role ofmediating effects of user satisfaction and behavioural intention on the influence of the electronic tax system on tax compliance behaviour: An application of bootstrapping technique

The purpose of this study was based on the role of mediating effects of user satisfaction and behavioral intention on the influence of the e-tax system on tax compliance behavior. A mixed-methods approach (sequential explanatory design) was applied where the qualitative findings were used to supplem...

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Autores principales: Masunga, Faustine Juma, Mapesa, Harun Jeremia, Mwakibete, Andwilile Nyalle, Derefa, Moshi James, Myava, Jema Edmund, Kiria, Joseph Simon
Formato: Artículo
Lenguaje:en_US
Publicado: TIJAB (The International Journal of Applied Business) 2026
Materias:
e-tax system
mediating effects
tax compliance behaviour
Electronic tax systems
Tax compliance
Taxpayers—Attitudes
User satisfaction—Data processing
Information systems—User satisfaction
Information technology—User acceptance
Electronic government information services
Tax administration—Data processing
Online services—User satisfaction
Information systems—Evaluation
Bootstrapping (Statistics)
Structural equation modeling
Information systems—Use studies
Acceso en línea:https://e-journal.unair.ac.id/TIJAB
https://scholar.mzumbe.ac.tz/handle/123456789/1952
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