Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
A dissertation submitted in fulfillment of the requirements for the award of the degree of Master of Business Administration (MBA-CM) of Mzumbe University
Saved in:
| 主要作者: | Shanghali, John Wifred |
|---|---|
| 格式: | Thesis |
| 语言: | 英语 |
| 出版: |
Mzumbe University
2025
|
| 主题: | |
| 在线阅读: | https://scholar.mzumbe.ac.tz/handle/123456789/1862 |
| 标签: |
添加标签
没有标签, 成为第一个标记此记录!
|
相似书籍
The challenges facing revenue collection and Its effects on service delivery: A case of Ilala municipal council
由: Malai, Erastus
出版: (2024)
由: Malai, Erastus
出版: (2024)
Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
由: Mwandosya, Joyce E.
出版: (2024)
由: Mwandosya, Joyce E.
出版: (2024)
Assessment on the level of social service delivery: A case of water service at Morogoro urban
由: Maro, Praise
出版: (2024)
由: Maro, Praise
出版: (2024)
Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
由: Mushi, Onael W.
出版: (2024)
由: Mushi, Onael W.
出版: (2024)
Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
由: Mushi, Onael Walter
出版: (2024)
由: Mushi, Onael Walter
出版: (2024)
Assessment of public private partnership in security service delivery: A case of Arusha region in Tanzania
由: Mbele, Augustino
出版: (2024)
由: Mbele, Augustino
出版: (2024)
Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania
由: Bea, George, et al.
出版: (2024)
由: Bea, George, et al.
出版: (2024)
Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
由: Tarimo, Bruno E.
出版: (2024)
由: Tarimo, Bruno E.
出版: (2024)
Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema District Council – Mwanza
由: Anthony, Adrian
出版: (2025)
由: Anthony, Adrian
出版: (2025)
An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
由: Khamis, Amne Rashid
出版: (2024)
由: Khamis, Amne Rashid
出版: (2024)
The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam Region
由: Mwikwabhi, Mary M.
出版: (2025)
由: Mwikwabhi, Mary M.
出版: (2025)
The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
由: Richard E. Ollotu,
出版: (2024)
由: Richard E. Ollotu,
出版: (2024)
Street level bureaucracy and public service delivery in Tanzania: The case of the delivery of health services in Morogoro Municipality
由: Chagulani, Shabiru
出版: (2026)
由: Chagulani, Shabiru
出版: (2026)
Services marketing The Indian context
由: Srinivasam R
出版: (2004)
由: Srinivasam R
出版: (2004)
Street-level bureaucrats and service delivery in selected LGAs in Tanzania: Copying with restraints of health and education services
由: Kamugisha, Denis, et al.
出版: (2024)
由: Kamugisha, Denis, et al.
出版: (2024)
The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
由: Mlekwa, Moses Denis
出版: (2024)
由: Mlekwa, Moses Denis
出版: (2024)
Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
由: Bonaventura, Adam
出版: (2024)
由: Bonaventura, Adam
出版: (2024)
Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,
由: Lushakuzi,Simon Shaban
出版: (2024)
由: Lushakuzi,Simon Shaban
出版: (2024)
Banking and financial services
由: Ahluwalia, Hemant S.
出版: (2008)
由: Ahluwalia, Hemant S.
出版: (2008)
Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
由: Masika, Emmanuel Julian
出版: (2024)
由: Masika, Emmanuel Julian
出版: (2024)
Factor influencing customer satisfaction on the weight and measure agency services: A study of Mbeya city in Mbeya region
由: Mhoja, Husein
出版: (2024)
由: Mhoja, Husein
出版: (2024)
Clients satisfaction on services offered by accredited health facilities: A case of national health insurance fund (NHIF),
由: Mkwizu, Evarista
出版: (2024)
由: Mkwizu, Evarista
出版: (2024)
Factors influencing clients’ satisfaction with HIV/AIDS care services in public and private health facilities in Mwanza Region
由: Ringo, Moses
出版: (2024)
由: Ringo, Moses
出版: (2024)
Measuring satisfaction of usage for the web-based information system (WBIS) for E-services: A case of Tanzania
由: Gabriel, Anthony M.
出版: (2026)
由: Gabriel, Anthony M.
出版: (2026)
Governance of water service delivery among the low income earners in Mvomero District council
由: Lyimo, Danford
出版: (2024)
由: Lyimo, Danford
出版: (2024)
Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
由: Lyatuu, Emmanuel
出版: (2024)
由: Lyatuu, Emmanuel
出版: (2024)
Factors affecting customer satisfaction in banking industry in Tanzania: A case of national microfinance bank (NMB) Bagamoyo branch
由: Chawinga, Elizabeth
出版: (2026)
由: Chawinga, Elizabeth
出版: (2026)
Contribution of community participation in ensuring sustainable water service delivery: A case of people living around Mindu Dam in Morogoro Municipal council
由: Maeda,Anna P.
出版: (2024)
由: Maeda,Anna P.
出版: (2024)
An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
由: Eric, Shoo Ainea
出版: (2024)
由: Eric, Shoo Ainea
出版: (2024)
Impact of social franchising strategy in family planning services to clients’ satisfaction in Tanzania: A case study of PSI –Tanzania, Morogoro.
由: Msafiri, Godwin B
出版: (2024)
由: Msafiri, Godwin B
出版: (2024)
Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /
由: Vavra, Terry G.
出版: (1997)
由: Vavra, Terry G.
出版: (1997)
Factors influencing the provision of service quality in the public health sector: The case of Morogoro regional hospital
由: Shalin, Parvez Thaver
出版: (2024)
由: Shalin, Parvez Thaver
出版: (2024)
The extent to which civil society organisations are accountable and effective in delivery of service to the community in Morogoro ParaLegal Centre
由: Masoy, Clara
出版: (2024)
由: Masoy, Clara
出版: (2024)
Impact of social franchising strategy in family planning services to clients’ satisfaction in Tanzania: A case study of PSI –Tanzania, Morogoro
由: Msafiri, Godwin B.
出版: (2024)
由: Msafiri, Godwin B.
出版: (2024)
Customer service on the internet : building relationships, increasing loyality and staying competitive
由: Sterne, Jim
出版: (1996)
由: Sterne, Jim
出版: (1996)
Factors influencing customer satisfaction in bonded warehouse operations. a survey of bonded warehouses – Zanzibar.
由: Kassim, K.H
出版: (2024)
由: Kassim, K.H
出版: (2024)
The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch
由: Somi Loveness
出版: (2024)
由: Somi Loveness
出版: (2024)
An assessment on services quality in social security schemes in Tanzania: A case study of NSSF –Tanga regional office
由: Nguzo, Said K.
出版: (2024)
由: Nguzo, Said K.
出版: (2024)
The effect of automated teller machine (ATM) service on customer satisfaction in the Tanzanian banking sector: The case study of National Microfinance Bank (NMB), Ifakara branch
由: Tillya, Joseph J.
出版: (2024)
由: Tillya, Joseph J.
出版: (2024)
Assessment of challenges in the provision of exemptions in health services delivery: A case of FRELIMO hospital,
由: Nindi, Agatha
出版: (2024)
由: Nindi, Agatha
出版: (2024)
相似书籍
-
The challenges facing revenue collection and Its effects on service delivery: A case of Ilala municipal council
由: Malai, Erastus
出版: (2024) -
Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
由: Mwandosya, Joyce E.
出版: (2024) -
Assessment on the level of social service delivery: A case of water service at Morogoro urban
由: Maro, Praise
出版: (2024) -
Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
由: Mushi, Onael W.
出版: (2024) -
Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
由: Mushi, Onael Walter
出版: (2024)