Service quality in tourist hotels in Tanzania: The case of Dar es Salaam
A dissertation submitted to Mzumbe University – Morogoro Campus College in partial fulfillment of the requirements for the award of the degree of Master of Business Administration (MBA-CM) at Mzumbe University.
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| Main Author: | Mwijarubi, Mkama |
|---|---|
| Format: | Thesis |
| Language: | English |
| Published: |
Mzumbe University
2025
|
| Subjects: | |
| Online Access: | https://scholar.mzumbe.ac.tz/handle/123456789/1860 |
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