The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam Region

The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam Region

A dissertation submitted to Mzumbe University as a partial fulfillment of the requirements for award of the degree of Master's of Business Administration (MBA-CM) of Mzumbe University

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Dettagli Bibliografici
Autore principale:	Mwikwabhi, Mary M.
Natura:	Tesi
Lingua:	inglese
Pubblicazione:	Mzumbe University 2025
Soggetti:	Bank service in Tanzania Customer retention Service quality
Accesso online:	https://scholar.mzumbe.ac.tz/handle/123456789/1855
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