The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam Region

The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam Region

A dissertation submitted to Mzumbe University as a partial fulfillment of the requirements for award of the degree of Master's of Business Administration (MBA-CM) of Mzumbe University

Enregistré dans:

Détails bibliographiques
Auteur principal:	Mwikwabhi, Mary M.
Format:	Thèse
Langue:	anglais
Publié:	Mzumbe University 2025
Sujets:	Bank service in Tanzania Customer retention Service quality
Accès en ligne:	https://scholar.mzumbe.ac.tz/handle/123456789/1855
Tags:	Ajouter un tag Pas de tags, Soyez le premier à ajouter un tag!

Documents similaires

The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
par: Hamisi, Musa
Publié: (2024)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
par: Shanghali, John Wifred
Publié: (2025)

Factors affecting customer loyalty in banking sector in Tanzania: The case of CRDB, Azikiwe branch, Dar es Salaam.
par: Gadiel, Magreth.
Publié: (2026)

Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
par: Mwandosya, Joyce E.
Publié: (2024)

Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,
par: Lushakuzi,Simon Shaban
Publié: (2024)

Service quality in tourist hotels in Tanzania: The case of Dar es Salaam
par: Mwijarubi, Mkama
Publié: (2025)

Total quality management strategy and its impact in banking organization: A case of CRDB Bank, Dar es salaam
par: Masamu, Belinda
Publié: (2024)

Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
par: Tairo, Ester C
Publié: (2024)

The implications of employees motivation to human resource retention at Stanbic bank Tanzania limited
par: Kyaruzi, Albert R.
Publié: (2024)

Quality management
par: Bedi, Kanishka
Publié: (2006)

Factors influencing employee retention in health sector: A case study of Geita district hospital
par: Mahagura, Grace J.
Publié: (2024)

The role of credit cards on retaining bank customers at National Microfinance Bank plc.
par: Masika, Ashery Edward
Publié: (2026)

Determinants of human resource retention for healthcare in Tanzania’s public health facilities
par: Issaya, Hassanal
Publié: (2017)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
par: Mushi, Onael W.
Publié: (2024)

Factors for teachers’ retention decision in teaching profession: A case of public secondary schools in Nyamagana
par: Maganga, Makisio
Publié: (2024)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
par: Mushi, Onael Walter
Publié: (2024)

Factors for adoption and benefits of electronic banking to customers: A case study of CRDB Bank, Morogoro
par: Ulaya, Paul L. A
Publié: (2024)

Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema District Council – Mwanza
par: Anthony, Adrian
Publié: (2025)

Assessment of electronic banking services adoption towards customer use in Tanzania: A case of some selected commercial banks in Dar es Salaam city.
par: Chanda, Joel.
Publié: (2024)

Customer perceptions on E-Banking in Tanzania: A case of selected commercial bank in Dar es salaam
par: Erick, Clearence
Publié: (2024)

The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch
par: Somi Loveness
Publié: (2024)

The impact of electronic banking on operational performance of commercial banks in Dar es salaam-Tanzania: A case of commercial banks in Dar es salaam Region –Tanzania.
par: Lugano, Lidia
Publié: (2024)

Factors influencing employee’s retention in private sectors: A case study of Association of Tanzania Tobacco Traders (ATTT) – Kahama
par: Sengerema, Sebastian
Publié: (2024)

Factors influencing employee retention in public organizations in Tanzania: The case study of Mwanza regional secretariat
par: Shao, Lilian Stanford
Publié: (2024)

Causes of non-performing loans in commercial banks: A case study of Rukwa and Dar es salaam regions of CRDB bank
par: Mtabazi, Simon
Publié: (2024)

An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
par: Khamis, Amne Rashid
Publié: (2024)

Factors influencing the provision of service quality in the public health sector: The case of Morogoro regional hospital
par: Shalin, Parvez Thaver
Publié: (2024)

The influence of Business Process re-engineering on Service Quality: Evidence from Service Industry in Tanzania
par: Sungau, Joseph Joseph, et autres
Publié: (2024)

The impact of customer retention strategies to the performance of dairy industry in Tanzania: A survey study of dairy producers companies of southern highland in Tanzania
par: Hemedi, Kalezi
Publié: (2024)

Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
par: Lyatuu, Emmanuel
Publié: (2024)

Applying quality management in health care : a process for implementation
par: Kely Diane, L.
Publié: (2006)

Implementing and sustaining total quality management in health care /
par: Koch, Hugh C. H.
Publié: (1992)

Banking and financial services
par: Ahluwalia, Hemant S.
Publié: (2008)

Effectiveness of cash management and quality of service: A case study of Morogoro regional hospital
par: Joseph, John K. E.
Publié: (2024)

The effect of business process outsourcing on quality of services delivered at Vodacom Tanzania
par: Mkumbo, Waziry D.
Publié: (2024)

Factor influencing customer satisfaction on the weight and measure agency services: A study of Mbeya city in Mbeya region
par: Mhoja, Husein
Publié: (2024)

Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
par: Masika, Emmanuel Julian
Publié: (2024)

Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
par: Tarimo, Bruno E.
Publié: (2024)

Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
par: Bonaventura, Adam
Publié: (2024)

Influence of customer service management in performance of banking industry : The case of microfinance bank , Mororgoro Tanzania
par: Lyatuu, Emmanuel D
Publié: (2024)