The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam Region
A dissertation submitted to Mzumbe University as a partial fulfillment of the requirements for award of the degree of Master's of Business Administration (MBA-CM) of Mzumbe University
محفوظ في:
| المؤلف الرئيسي: | Mwikwabhi, Mary M. |
|---|---|
| التنسيق: | أطروحة |
| اللغة: | الإنجليزية |
| منشور في: |
Mzumbe University
2025
|
| الموضوعات: | |
| الوصول للمادة أونلاين: | https://scholar.mzumbe.ac.tz/handle/123456789/1855 |
| الوسوم: |
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مواد مشابهة
-
The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
حسب: Hamisi, Musa
منشور في: (2024) -
Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
حسب: Shanghali, John Wifred
منشور في: (2025) -
Factors affecting customer loyalty in banking sector in Tanzania: The case of CRDB, Azikiwe branch, Dar es Salaam.
حسب: Gadiel, Magreth.
منشور في: (2026) -
Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
حسب: Mwandosya, Joyce E.
منشور في: (2024) -
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حسب: Lushakuzi,Simon Shaban
منشور في: (2024)