Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
A dissertation submitted to Mzumbe University as a partial fulfillment of the requirements for the degree of Master of Business Administration in Corporate Management (MBA-CM) of Mzumbe University
Guardado en:
| Autor principal: | Lyatuu, Emmanuel |
|---|---|
| Formato: | Tesis |
| Lenguaje: | inglés |
| Publicado: |
Mzumbe University
2024
|
| Materias: | |
| Acceso en línea: | https://scholar.mzumbe.ac.tz/handle/123456789/1835 |
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