Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
A dissertation submitted to Mzumbe University as a partial fulfillment of the requirements for the degree of Master of Business Administration in Corporate Management (MBA-CM) of Mzumbe University
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| Auteur principal: | Lyatuu, Emmanuel |
|---|---|
| Format: | Thèse |
| Langue: | anglais |
| Publié: |
Mzumbe University
2024
|
| Sujets: | |
| Accès en ligne: | https://scholar.mzumbe.ac.tz/handle/123456789/1835 |
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