Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company

A dissertation submitted in partial fulfillment of the requirements for award of the Degree of Master of Business Administration (MBA) of Mzumbe University.

محفوظ في:

التفاصيل البيبلوغرافية
المؤلف الرئيسي:	Mushi, Onael W.
التنسيق:	أطروحة
اللغة:	الإنجليزية
منشور في:	Mzumbe University 2024
الموضوعات:	Service quality Customer satisfaction Transport service-Tanzania Industry - Tanzania
الوصول للمادة أونلاين:	https://scholar.mzumbe.ac.tz/handle/123456789/1816
الوسوم:	إضافة وسم لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!

مواد مشابهة

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
حسب: Mushi, Onael Walter
منشور في: (2024)

Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
حسب: Bonaventura, Adam
منشور في: (2024)

Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,
حسب: Lushakuzi,Simon Shaban
منشور في: (2024)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
حسب: Shanghali, John Wifred
منشور في: (2025)

An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
حسب: Khamis, Amne Rashid
منشور في: (2024)

Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
حسب: Masika, Emmanuel Julian
منشور في: (2024)

Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema District Council – Mwanza
حسب: Anthony, Adrian
منشور في: (2025)

The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam Region
حسب: Mwikwabhi, Mary M.
منشور في: (2025)

Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania
حسب: Bea, George, وآخرون
منشور في: (2024)

Measuring satisfaction of usage for the web-based information system (WBIS) for E-services: A case of Tanzania
حسب: Gabriel, Anthony M.
منشور في: (2026)

Transport in East Africa : a reader part II
منشور في: (1978)

The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch
حسب: Somi Loveness
منشور في: (2024)

Service quality in tourist hotels in Tanzania: The case of Dar es Salaam
حسب: Mwijarubi, Mkama
منشور في: (2025)

Factor influencing customer satisfaction on the weight and measure agency services: A study of Mbeya city in Mbeya region
حسب: Mhoja, Husein
منشور في: (2024)

Factors influencing the provision of service quality in the public health sector: The case of Morogoro regional hospital
حسب: Shalin, Parvez Thaver
منشور في: (2024)

Mobility and mobilization transport bottlenecks: a constraints upon administrative performance
حسب: Fernades, A. J.
منشور في: (1972)

Quality library service provision in selected universities in the United Republic of Tanzania : issues and factors
حسب: Kaishe - Mulungu, Dativa Donati
منشور في: (2026)

Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
حسب: Mwandosya, Joyce E.
منشور في: (2024)

The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
حسب: Mlekwa, Moses Denis
منشور في: (2024)

The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
حسب: Hamisi, Musa
منشور في: (2024)

The business of transport /
حسب: Bell, G. J.
منشور في: (1984)

Medical students' perceptions of the quality of library services during COVID-19: The case of the University of Dodoma, Tanzania
حسب: Malugu, Salome
منشور في: (2026)

Factors affecting customer loyalty in banking sector in Tanzania: The case of CRDB, Azikiwe branch, Dar es Salaam.
حسب: Gadiel, Magreth.
منشور في: (2026)

Transportation : science, technology and development
منشور في: (1963)

Transport and public policy planning /
منشور في: (1981)

Quality management
حسب: Bedi, Kanishka
منشور في: (2006)

The transport managers handbook
حسب: Lowe, David
منشور في: (1988)

The theory and practice of transport /
حسب: Stewart-David, David
منشور في: (1980)

Services marketing and management
حسب: Balaji, B.
منشور في: (2006)

The influence of Business Process re-engineering on Service Quality: Evidence from Service Industry in Tanzania
حسب: Sungau, Joseph Joseph, وآخرون
منشور في: (2024)

Transport economics
حسب: Sharp, Clifford Henry
منشور في: (1973)

The economics and planning to transport
حسب: Bell, G. J.
منشور في: (1983)

Clients satisfaction on services offered by accredited health facilities: A case of national health insurance fund (NHIF),
حسب: Mkwizu, Evarista
منشور في: (2024)

The transport manager's lawyer and transport operator's legal guide
حسب: Mitchell, Ewan
منشور في: (1975)

Sea transport : oparation and economics /
حسب: Alderton, Patrick M.
منشور في: (1980)

Factors influencing clients’ satisfaction with HIV/AIDS care services in public and private health facilities in Mwanza Region
حسب: Ringo, Moses
منشور في: (2024)

The geography of transport systems /
حسب: Rodrigue, Jean-Paul
منشور في: (2006)

Economic appraisal of transport projects : a manual with case studies /
حسب: Adler, Hans A.
منشور في: (1987)

Principles of transport
حسب: Faulks, Rex William
منشور في: (1982)

The effect of business process outsourcing on quality of services delivered at Vodacom Tanzania
حسب: Mkumbo, Waziry D.
منشور في: (2024)