Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
A dissertation submitted in partial fulfillment of the requirements for award of the Degree of Master of Business Administration (MBA) of Mzumbe University.
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| 主要作者: | Mushi, Onael W. |
|---|---|
| 格式: | Thesis |
| 语言: | 英语 |
| 出版: |
Mzumbe University
2024
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| 主题: | |
| 在线阅读: | https://scholar.mzumbe.ac.tz/handle/123456789/1816 |
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