The impact of customer relationship management on the performance of banks in Tanzania: A case of Exim Bank (T) LTD
A dissertation submitted to the School of Business in partial fulfilment of the award of degree of Master’s in Business Administration in Corporate Management (MBA-CM) of Mzumbe University
Guardado en:
| Autor principal: | Kapologwe, Lugano A. |
|---|---|
| Formato: | Tesis |
| Lenguaje: | inglés |
| Publicado: |
Mzumbe university
2024
|
| Materias: | |
| Acceso en línea: | https://scholar.mzumbe.ac.tz/handle/123456789/1751 |
| Etiquetas: |
Agregar Etiqueta
Sin Etiquetas, Sea el primero en etiquetar este registro!
|
Ejemplares similares
An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
por: Abdalla, Zainab.S
Publicado: (2024)
por: Abdalla, Zainab.S
Publicado: (2024)
Assessing the importance of customer relationship management practice on banking sector in Tanzania: The case study of selected banks in Tanzania (Barclays bank, Bank M & CRDB bank)
por: Kazula, Lameck Zacharia
Publicado: (2024)
por: Kazula, Lameck Zacharia
Publicado: (2024)
The factors influencing customers choice of banking services in Tanzania.
por: Zainabu,Msangi
Publicado: (2024)
por: Zainabu,Msangi
Publicado: (2024)
Customers’ switching behavior on banking performance: A case of National Bank of Commerce Morogoro.
por: Murungu, Fadhili
Publicado: (2024)
por: Murungu, Fadhili
Publicado: (2024)
Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
por: Tairo, Ester C
Publicado: (2024)
por: Tairo, Ester C
Publicado: (2024)
Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
por: Lyatuu, Emmanuel
Publicado: (2024)
por: Lyatuu, Emmanuel
Publicado: (2024)
Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
por: Tarimo, Bruno E.
Publicado: (2024)
por: Tarimo, Bruno E.
Publicado: (2024)
Influence of customer service management in performance of banking industry : The case of microfinance bank , Mororgoro Tanzania
por: Lyatuu, Emmanuel D
Publicado: (2024)
por: Lyatuu, Emmanuel D
Publicado: (2024)
E-banking and its relationship to customer’s perceived usefulness: A case of commercial banks in Morogoro municipality
por: Sangali, Samwel John
Publicado: (2024)
por: Sangali, Samwel John
Publicado: (2024)
Assesment of the impact of service quality on customer satisfaction and loyality in banking Sector in Tanzania: Case of Diamond trust bank (Ltd) Tanga
por: Tarimo, Lilian
Publicado: (2024)
por: Tarimo, Lilian
Publicado: (2024)
The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
por: Richard E. Ollotu,
Publicado: (2024)
por: Richard E. Ollotu,
Publicado: (2024)
The role of credit cards on retaining bank customers at National Microfinance Bank plc.
por: Masika, Ashery Edward
Publicado: (2026)
por: Masika, Ashery Edward
Publicado: (2026)
Customer perceptions on E-Banking in Tanzania: A case of selected commercial bank in Dar es salaam
por: Erick, Clearence
Publicado: (2024)
por: Erick, Clearence
Publicado: (2024)
Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
por: Mduma, Esther M.
Publicado: (2024)
por: Mduma, Esther M.
Publicado: (2024)
Law of banking
por: Myneni, S. R
Publicado: (2006)
por: Myneni, S. R
Publicado: (2006)
Customer relationship management : how to turn a good business int great one
por: Robert-Phelps Graham
Publicado: (1998)
por: Robert-Phelps Graham
Publicado: (1998)
Practice of banking 1: study text in banking /
Publicado: (1985)
Publicado: (1985)
Factors affecting customer satisfaction in banking industry in Tanzania: A case of national microfinance bank (NMB) Bagamoyo branch
por: Chawinga, Elizabeth
Publicado: (2026)
por: Chawinga, Elizabeth
Publicado: (2026)
The effects of customer service on organizational performance: A case of KBC Morogoro municipality
por: Kihombo, Dafrosa B
Publicado: (2024)
por: Kihombo, Dafrosa B
Publicado: (2024)
The impact of policies and regulations on the performance of commercial banks in Tanzania, The case of CRDB and NMB banks
por: Mboje, Sylvester
Publicado: (2024)
por: Mboje, Sylvester
Publicado: (2024)
The impact of electronic banking on operational performance of commercial banks in Dar es salaam-Tanzania: A case of commercial banks in Dar es salaam Region –Tanzania.
por: Lugano, Lidia
Publicado: (2024)
por: Lugano, Lidia
Publicado: (2024)
Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
por: Shanghali, John Wifred
Publicado: (2025)
por: Shanghali, John Wifred
Publicado: (2025)
The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam Region
por: Mwikwabhi, Mary M.
Publicado: (2025)
por: Mwikwabhi, Mary M.
Publicado: (2025)
Relationship marketing : management of customer relationships
por: Bruhn, Manfred
Publicado: (2002)
por: Bruhn, Manfred
Publicado: (2002)
The effect of automated teller machine (ATM) service on customer satisfaction in the Tanzanian banking sector: The case study of National Microfinance Bank (NMB), Ifakara branch
por: Tillya, Joseph J.
Publicado: (2024)
por: Tillya, Joseph J.
Publicado: (2024)
Testing brand equity dimensions of bank brands, consumer behaviour and firm financial performance
por: Masunu, Mwasi Raiya
Publicado: (2026)
por: Masunu, Mwasi Raiya
Publicado: (2026)
The impact of privatizing banking industry in Tanzania: A case study of National Bank of Commerce, Headquarter
por: Kisenge, Frank Fredrick
Publicado: (2024)
por: Kisenge, Frank Fredrick
Publicado: (2024)
Modern banking /
por: Heffernan, Shelagh A.
Publicado: (2005)
por: Heffernan, Shelagh A.
Publicado: (2005)
Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
por: Mwandosya, Joyce E.
Publicado: (2024)
por: Mwandosya, Joyce E.
Publicado: (2024)
Factors affecting customer loyalty in banking sector in Tanzania: The case of CRDB, Azikiwe branch, Dar es Salaam.
por: Gadiel, Magreth.
Publicado: (2026)
por: Gadiel, Magreth.
Publicado: (2026)
Factors for adoption and benefits of electronic banking to customers: A case study of CRDB Bank, Morogoro
por: Ulaya, Paul L. A
Publicado: (2024)
por: Ulaya, Paul L. A
Publicado: (2024)
Factors responsible for ineffective lending performance by commercial banks in Tanzania: The case of National Bank of Commerce (NBC) corporate branch
por: Mbena, Anna
Publicado: (2024)
por: Mbena, Anna
Publicado: (2024)
The inter-banking automatic teller machines use (ATMS): Its legal challenges in Tanzania.
por: Mwetindwa, Asha.H.
Publicado: (2024)
por: Mwetindwa, Asha.H.
Publicado: (2024)
Defying the limits : reaching new heights in customer relationship management
Publicado: (2000)
Publicado: (2000)
Services management and marketing A customer relationship management approach
por: Gronroos, Christian
Publicado: (2001)
por: Gronroos, Christian
Publicado: (2001)
Relationship marketing : management of customer relationships /
por: Bruhn, Manfred
Publicado: (2003)
por: Bruhn, Manfred
Publicado: (2003)
An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
por: Eric, Shoo Ainea
Publicado: (2024)
por: Eric, Shoo Ainea
Publicado: (2024)
Contribution of product differentiation strategy on sales performance in banking industry in Tanzania: Case study of nmb plc Songea
por: Ndumbaro, Felista
Publicado: (2024)
por: Ndumbaro, Felista
Publicado: (2024)
Money and banking
por: Culbertson, John Mathew
Publicado: (1972)
por: Culbertson, John Mathew
Publicado: (1972)
The impact of customer retention strategies to the performance of dairy industry in Tanzania: A survey study of dairy producers companies of southern highland in Tanzania
por: Hemedi, Kalezi
Publicado: (2024)
por: Hemedi, Kalezi
Publicado: (2024)
Ejemplares similares
-
An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
por: Abdalla, Zainab.S
Publicado: (2024) -
Assessing the importance of customer relationship management practice on banking sector in Tanzania: The case study of selected banks in Tanzania (Barclays bank, Bank M & CRDB bank)
por: Kazula, Lameck Zacharia
Publicado: (2024) -
The factors influencing customers choice of banking services in Tanzania.
por: Zainabu,Msangi
Publicado: (2024) -
Customers’ switching behavior on banking performance: A case of National Bank of Commerce Morogoro.
por: Murungu, Fadhili
Publicado: (2024) -
Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
por: Tairo, Ester C
Publicado: (2024)