The impact of customer relationship management on the performance of banks in Tanzania: A case of Exim Bank (T) LTD
A dissertation submitted to the School of Business in partial fulfilment of the award of degree of Master’s in Business Administration in Corporate Management (MBA-CM) of Mzumbe University
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| 主要作者: | Kapologwe, Lugano A. |
|---|---|
| 格式: | Thesis |
| 语言: | 英语 |
| 出版: |
Mzumbe university
2024
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| 主题: | |
| 在线阅读: | https://scholar.mzumbe.ac.tz/handle/123456789/1751 |
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