The impact of customer retention strategies to the performance of dairy industry in Tanzania: A survey study of dairy producers companies of southern highland in Tanzania

The impact of customer retention strategies to the performance of dairy industry in Tanzania: A survey study of dairy producers companies of southern highland in Tanzania

A dissertation submitted to Mzumbe University as a partial fulfillment of the requirement for the award of the Degree of Masters of Business Administration in Corporate Management (MBA-CM) of Mzumbe University

Salvato in:

Dettagli Bibliografici
Autore principale:	Hemedi, Kalezi
Natura:	Tesi
Lingua:	inglese
Pubblicazione:	Mzumbe University 2024
Soggetti:	Customer retention Customer Strategic performance Financial institutions
Accesso online:	https://scholar.mzumbe.ac.tz/handle/123456789/1749
Tags:	Aggiungi Tag Nessun Tag, puoi essere il primo ad aggiungerne!!

Documenti analoghi

The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
di: Hamisi, Musa
Pubblicazione: (2024)

The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam Region
di: Mwikwabhi, Mary M.
Pubblicazione: (2025)

The role of credit cards on retaining bank customers at National Microfinance Bank plc.
di: Masika, Ashery Edward
Pubblicazione: (2026)

Customer care and its effectiveness in meeting customer’s needs: Evidence of millicom (TIGO) company Morogoro municipality
di: Mashingia, Neema N.J
Pubblicazione: (2024)

The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
di: Richard E. Ollotu,
Pubblicazione: (2024)

Customer service on the internet : building relationships, increasing loyality and staying competitive
di: Sterne, Jim
Pubblicazione: (1996)

The impact of customer relationship management on the performance of banks in Tanzania: A case of Exim Bank (T) LTD
di: Kapologwe, Lugano A.
Pubblicazione: (2024)

The influence of internal marketing on customer buying decision: The case of Nyanza bottling company limited.
di: Mwakalukwa,Tulinagwe .
Pubblicazione: (2024)

Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
di: Mduma, Esther M.
Pubblicazione: (2024)

An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
di: Eric, Shoo Ainea
Pubblicazione: (2024)

An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
di: Abdalla, Zainab.S
Pubblicazione: (2024)

Viral marketing sales, customer perceptions of Airtel Tanzania.
di: Tofiki, Swaumu S.
Pubblicazione: (2024)

Assessing the importance of customer relationship management practice on banking sector in Tanzania: The case study of selected banks in Tanzania (Barclays bank, Bank M & CRDB bank)
di: Kazula, Lameck Zacharia
Pubblicazione: (2024)

Factors for teachers’ retention decision in teaching profession: A case of public secondary schools in Nyamagana
di: Maganga, Makisio
Pubblicazione: (2024)

Factors influencing employee retention in health sector: A case study of Geita district hospital
di: Mahagura, Grace J.
Pubblicazione: (2024)

Factors influencing customer purchase decision of Nyanza bottling company (NBCL) products in Mwanza City.
di: Kyeju, Diana
Pubblicazione: (2024)

Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
di: Tairo, Ester C
Pubblicazione: (2024)

Customer services-marketing and the competitive environment/
di: Mayall,Carol
Pubblicazione: (1992)

Customer relationship management : how to turn a good business int great one
di: Robert-Phelps Graham
Pubblicazione: (1998)

Relationship marketing : management of customer relationships /
di: Bruhn, Manfred
Pubblicazione: (2003)

Impacts of brand image on customer awareness and sales: A case study of Vodacom Arusha branch
di: Kaaya, Enedy Victor
Pubblicazione: (2024)

The implications of employees motivation to human resource retention at Stanbic bank Tanzania limited
di: Kyaruzi, Albert R.
Pubblicazione: (2024)

Serving the public: Customer management in local government
di: Tam, Henry
Pubblicazione: (1993)

Factors influencing employee’s retention in private sectors: A case study of Association of Tanzania Tobacco Traders (ATTT) – Kahama
di: Sengerema, Sebastian
Pubblicazione: (2024)

Factors influencing employee retention in public organizations in Tanzania: The case study of Mwanza regional secretariat
di: Shao, Lilian Stanford
Pubblicazione: (2024)

The factors influencing customers choice of banking services in Tanzania.
di: Zainabu,Msangi
Pubblicazione: (2024)

Customer care received by students and students’ attraction in universities: A comparative study of Tanzania’s public versus private universities
di: Kwikwega, Asha H.
Pubblicazione: (2024)

Dairy cattle milk productivity in Namtumbo district council
di: Mlelwa, Joseph
Pubblicazione: (2024)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
di: Mushi, Onael W.
Pubblicazione: (2024)

Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
di: Masika, Emmanuel Julian
Pubblicazione: (2024)

Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
di: Lyatuu, Emmanuel
Pubblicazione: (2024)

Services marking Integrating customer focus across the firm
di: Wilson, Alan
Pubblicazione: (2008)

The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
di: Mlekwa, Moses Denis
Pubblicazione: (2024)

Defying the limits : reaching new heights in customer relationship management
Pubblicazione: (2000)

Services management and marketing A customer relationship management approach
di: Gronroos, Christian
Pubblicazione: (2001)

Contribution of advertisement on customers attraction : A case of MICTIGO TANZANIA.
di: Dickson, Boniface
Pubblicazione: (2026)

Factors influencing customer satisfaction in bonded warehouse operations. a survey of bonded warehouses – Zanzibar.
di: Kassim, K.H
Pubblicazione: (2024)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
di: Mushi, Onael Walter
Pubblicazione: (2024)

Assesment of the impact of service quality on customer satisfaction and loyality in banking Sector in Tanzania: Case of Diamond trust bank (Ltd) Tanga
di: Tarimo, Lilian
Pubblicazione: (2024)

Determinants of human resource retention for healthcare in Tanzania’s public health facilities
di: Issaya, Hassanal
Pubblicazione: (2017)