Service quality and brand loyalty in the telecommunication industry: A case study of Tigo and Vodacom,
A dissertation submitted to Mzumbe University Dar es salaam Campus College in partial fulfillment of the requirements for the award of the degree of Masters of Science in Marketing Management (MSc-MKT) of Mzumbe University.
Enregistré dans:
| Auteur principal: | Mwinchumu, Farida |
|---|---|
| Format: | Thèse |
| Langue: | anglais |
| Publié: |
Mzumbe University
2024
|
| Sujets: | |
| Accès en ligne: | https://scholar.mzumbe.ac.tz/handle/123456789/1742 |
| Tags: |
Ajouter un tag
Pas de tags, Soyez le premier à ajouter un tag!
|
Documents similaires
The effects of advertising on organizational performance : A case study of Tigo Telecommunication Network
par: Njawa, Junior John
Publié: (2024)
par: Njawa, Junior John
Publié: (2024)
Enhancing brand loyalty in Tanzanian public higher education institutions
par: Mushi, Hellena Mohamedy
Publié: (2026)
par: Mushi, Hellena Mohamedy
Publié: (2026)
Impacts of brand image on customer awareness and sales: A case study of Vodacom Arusha branch
par: Kaaya, Enedy Victor
Publié: (2024)
par: Kaaya, Enedy Victor
Publié: (2024)
Strategic brand management : building, measuring and managing brand equity
par: Keller, Kevin Lane
Publié: (2008)
par: Keller, Kevin Lane
Publié: (2008)
Brand management /
Publié: (2010)
Publié: (2010)
Strategic brand management : building, measuring and managing brand equity
par: Keller, Kevin Lane
Publié: (2003)
par: Keller, Kevin Lane
Publié: (2003)
Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
par: Masika, Emmanuel Julian
Publié: (2024)
par: Masika, Emmanuel Julian
Publié: (2024)
Telecommunications essentials : the complete global source for communications fundamentals, data networking and the Internet, and next-generation networks /
par: Goleniewski, Lillian
Publié: (2002)
par: Goleniewski, Lillian
Publié: (2002)
B2B brand management :with the cooperation of Ines Michi
par: Kotler, P.
Publié: (2006)
par: Kotler, P.
Publié: (2006)
Understanding brands : creating success
par: Cherton, Peter
Publié: (2006)
par: Cherton, Peter
Publié: (2006)
Strategic brand and management: Building, Measuring, and Managing brand equity
par: Keller, Kevin Lane
Publié: (2008)
par: Keller, Kevin Lane
Publié: (2008)
Global brand strategy : Unlocking brand potential across countries, cultures & markets
par: Van Gelder, Sicco
Publié: (2004)
par: Van Gelder, Sicco
Publié: (2004)
How brand preference contribute to the growth of the firm’s in sales volume: A survey case study of Coca – Cola Kwanza Ltd
par: Kinigwa, Gloria M.
Publié: (2026)
par: Kinigwa, Gloria M.
Publié: (2026)
The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
par: Hamisi, Musa
Publié: (2024)
par: Hamisi, Musa
Publié: (2024)
Building brand identity : a strategy for success in a hostile marketplace /
par: Upshaw, Lynn B.
Publié: (1995)
par: Upshaw, Lynn B.
Publié: (1995)
Strategic brand management : a European perspective /
par: Keller, Kevin Lane
Publié: (2012)
par: Keller, Kevin Lane
Publié: (2012)
How brand preference contribute to the growth of the firm’s in sales volume: A survey case study of Coca – Cola Kwanza Ltd
par: Kinigwa, G.M.
Publié: (2026)
par: Kinigwa, G.M.
Publié: (2026)
Strategic brand management : building, measuring, and managing brand equity
par: Keller, Kevin Lane
Publié: (2008)
par: Keller, Kevin Lane
Publié: (2008)
The effect of business process outsourcing on quality of services delivered at Vodacom Tanzania
par: Mkumbo, Waziry D.
Publié: (2024)
par: Mkumbo, Waziry D.
Publié: (2024)
Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
par: Mushi, Onael W.
Publié: (2024)
par: Mushi, Onael W.
Publié: (2024)
Testing brand equity dimensions of bank brands, consumer behaviour and firm financial performance
par: Masunu, Mwasi Raiya
Publié: (2026)
par: Masunu, Mwasi Raiya
Publié: (2026)
Understanding brands /
par: Cheverton, Peter
Publié: (2006)
par: Cheverton, Peter
Publié: (2006)
Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
par: Mushi, Onael Walter
Publié: (2024)
par: Mushi, Onael Walter
Publié: (2024)
The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam Region
par: Mwikwabhi, Mary M.
Publié: (2025)
par: Mwikwabhi, Mary M.
Publié: (2025)
Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
par: Shanghali, John Wifred
Publié: (2025)
par: Shanghali, John Wifred
Publié: (2025)
The influence of strategic innovations on the performance of Mobile Telecommunication Companies in Tanzania: The case of Vodacom Tanzania PLC.
par: Dilunga, Abrahaman.
Publié: (2026)
par: Dilunga, Abrahaman.
Publié: (2026)
Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
par: Tairo, Ester C
Publié: (2024)
par: Tairo, Ester C
Publié: (2024)
An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
par: Khamis, Amne Rashid
Publié: (2024)
par: Khamis, Amne Rashid
Publié: (2024)
Factors influencing the provision of service quality in the public health sector: The case of Morogoro regional hospital
par: Shalin, Parvez Thaver
Publié: (2024)
par: Shalin, Parvez Thaver
Publié: (2024)
Factors affecting customer loyalty in banking sector in Tanzania: The case of CRDB, Azikiwe branch, Dar es Salaam.
par: Gadiel, Magreth.
Publié: (2026)
par: Gadiel, Magreth.
Publié: (2026)
Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,
par: Lushakuzi,Simon Shaban
Publié: (2024)
par: Lushakuzi,Simon Shaban
Publié: (2024)
Strategic brand management : a European perspective /
par: Keller, Kevin Lane
Publié: (2008)
par: Keller, Kevin Lane
Publié: (2008)
Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema District Council – Mwanza
par: Anthony, Adrian
Publié: (2025)
par: Anthony, Adrian
Publié: (2025)
Services marketing and management
par: Balaji, B.
Publié: (2006)
par: Balaji, B.
Publié: (2006)
The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch
par: Somi Loveness
Publié: (2024)
par: Somi Loveness
Publié: (2024)
IMC : using advertising and promotion to build brands
par: Duncan Tom
Publié: (2002)
par: Duncan Tom
Publié: (2002)
Data communications and computer networks
par: Gupta, Prakash C.
Publié: (2011)
par: Gupta, Prakash C.
Publié: (2011)
Catalysts of actual purchase behavior: A theory of planned behavior analysis for local brand products in Tanzania
par: Mushi, Hellena Mohamedy
Publié: (2026)
par: Mushi, Hellena Mohamedy
Publié: (2026)
Quality management
par: Bedi, Kanishka
Publié: (2006)
par: Bedi, Kanishka
Publié: (2006)
The economy and freedom of communication in Tanzania : an examination of taxation regime in mobile telecommuncation industry /
par: Mlyambina, Yose Joseph
Publié: (2016)
par: Mlyambina, Yose Joseph
Publié: (2016)
Documents similaires
-
The effects of advertising on organizational performance : A case study of Tigo Telecommunication Network
par: Njawa, Junior John
Publié: (2024) -
Enhancing brand loyalty in Tanzanian public higher education institutions
par: Mushi, Hellena Mohamedy
Publié: (2026) -
Impacts of brand image on customer awareness and sales: A case study of Vodacom Arusha branch
par: Kaaya, Enedy Victor
Publié: (2024) -
Strategic brand management : building, measuring and managing brand equity
par: Keller, Kevin Lane
Publié: (2008) -
Brand management /
Publié: (2010)