Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro

Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro

A dissertation submitted to School of Business as a partial fulfillment of the requirement for the award of of the degree Masters of Business Administration in Corporate Management (MBA-CM) of Mzumbe University

Na minha lista:

Detalhes bibliográficos
Autor principal:	Mduma, Esther M.
Formato:	Thesis
Idioma:	inglês
Publicado em:	Mzumbe University 2024
Assuntos:	Customer care Customer’s needs Customer satisfaction Customer service in banking industry Banking business in Tanzania
Acesso em linha:	https://scholar.mzumbe.ac.tz/handle/123456789/1676
Tags:	Adicionar Tag Sem tags, seja o primeiro a adicionar uma tag!

Registos relacionados

Customer care and its effectiveness in meeting customer’s needs: Evidence of millicom (TIGO) company Morogoro municipality
Por: Mashingia, Neema N.J
Publicado em: (2024)

An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
Por: Abdalla, Zainab.S
Publicado em: (2024)

The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
Por: Richard E. Ollotu,
Publicado em: (2024)

Factors affecting customer satisfaction in banking industry in Tanzania: A case of national microfinance bank (NMB) Bagamoyo branch
Por: Chawinga, Elizabeth
Publicado em: (2026)

Assessing the importance of customer relationship management practice on banking sector in Tanzania: The case study of selected banks in Tanzania (Barclays bank, Bank M & CRDB bank)
Por: Kazula, Lameck Zacharia
Publicado em: (2024)

Practice of banking 1: study text in banking /
Publicado em: (1985)

The effect of automated teller machine (ATM) service on customer satisfaction in the Tanzanian banking sector: The case study of National Microfinance Bank (NMB), Ifakara branch
Por: Tillya, Joseph J.
Publicado em: (2024)

The impact of customer relationship management on the performance of banks in Tanzania: A case of Exim Bank (T) LTD
Por: Kapologwe, Lugano A.
Publicado em: (2024)

The role of credit cards on retaining bank customers at National Microfinance Bank plc.
Por: Masika, Ashery Edward
Publicado em: (2026)

Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
Por: Tairo, Ester C
Publicado em: (2024)

An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
Por: Eric, Shoo Ainea
Publicado em: (2024)

Customers’ switching behavior on banking performance: A case of National Bank of Commerce Morogoro.
Por: Murungu, Fadhili
Publicado em: (2024)

Factors affecting customer loyalty in banking sector in Tanzania: The case of CRDB, Azikiwe branch, Dar es Salaam.
Por: Gadiel, Magreth.
Publicado em: (2026)

Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
Por: Tarimo, Bruno E.
Publicado em: (2024)

E-banking and its relationship to customer’s perceived usefulness: A case of commercial banks in Morogoro municipality
Por: Sangali, Samwel John
Publicado em: (2024)

The factors influencing customers choice of banking services in Tanzania.
Por: Zainabu,Msangi
Publicado em: (2024)

Law of banking
Por: Myneni, S. R
Publicado em: (2006)

Serving the public: Customer management in local government
Por: Tam, Henry
Publicado em: (1993)

Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
Por: Lyatuu, Emmanuel
Publicado em: (2024)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
Por: Shanghali, John Wifred
Publicado em: (2025)

Customer perceptions on E-Banking in Tanzania: A case of selected commercial bank in Dar es salaam
Por: Erick, Clearence
Publicado em: (2024)

Assesment of the impact of service quality on customer satisfaction and loyality in banking Sector in Tanzania: Case of Diamond trust bank (Ltd) Tanga
Por: Tarimo, Lilian
Publicado em: (2024)

Defying the limits : reaching new heights in customer relationship management
Publicado em: (2000)

The effects of customer service on organizational performance: A case of KBC Morogoro municipality
Por: Kihombo, Dafrosa B
Publicado em: (2024)

The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam Region
Por: Mwikwabhi, Mary M.
Publicado em: (2025)

Customer care received by students and students’ attraction in universities: A comparative study of Tanzania’s public versus private universities
Por: Kwikwega, Asha H.
Publicado em: (2024)

Customer service on the internet : building relationships, increasing loyality and staying competitive
Por: Sterne, Jim
Publicado em: (1996)

Influence of customer service management in performance of banking industry : The case of microfinance bank , Mororgoro Tanzania
Por: Lyatuu, Emmanuel D
Publicado em: (2024)

Relationship marketing : management of customer relationships /
Por: Bruhn, Manfred
Publicado em: (2003)

Factors influencing the provision of service quality in the public health sector: The case of Morogoro regional hospital
Por: Shalin, Parvez Thaver
Publicado em: (2024)

The influence of internal marketing on customer buying decision: The case of Nyanza bottling company limited.
Por: Mwakalukwa,Tulinagwe .
Publicado em: (2024)

Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania
Por: Bea, George, et al.
Publicado em: (2024)

Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
Por: Mwandosya, Joyce E.
Publicado em: (2024)

Impacts of brand image on customer awareness and sales: A case study of Vodacom Arusha branch
Por: Kaaya, Enedy Victor
Publicado em: (2024)

Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
Por: Masika, Emmanuel Julian
Publicado em: (2024)

The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
Por: Mlekwa, Moses Denis
Publicado em: (2024)

Customer services-marketing and the competitive environment/
Por: Mayall,Carol
Publicado em: (1992)

Customer relationship management : how to turn a good business int great one
Por: Robert-Phelps Graham
Publicado em: (1998)

Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
Por: Bonaventura, Adam
Publicado em: (2024)

Factors influencing customer purchase decision of Nyanza bottling company (NBCL) products in Mwanza City.
Por: Kyeju, Diana
Publicado em: (2024)