Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
A dissertation submitted to School of Business as a partial fulfillment of the requirement for the award of of the degree Masters of Business Administration in Corporate Management (MBA-CM) of Mzumbe University
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| 主要作者: | Mduma, Esther M. |
|---|---|
| 格式: | Thesis |
| 语言: | 英语 |
| 出版: |
Mzumbe University
2024
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| 主题: | |
| 在线阅读: | https://scholar.mzumbe.ac.tz/handle/123456789/1676 |
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