Factors influencing the provision of service quality in the public health sector: The case of Morogoro regional hospital

Factors influencing the provision of service quality in the public health sector: The case of Morogoro regional hospital

A dissertation submitted to Mzumbe University as a partial fulfillment of the requirements for award of degree of Masters of Business Administration in Corporate Management (MBA-CM) of Mzumbe University.

Saved in:

Bibliographic Details
Main Author:	Shalin, Parvez Thaver
Format:	Thesis
Language:	English
Published:	Mzumbe university 2024
Subjects:	Technology on health services Health care Customer satisfaction Service quality
Online Access:	https://scholar.mzumbe.ac.tz/handle/123456789/1670
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

Effectiveness of cash management and quality of service: A case study of Morogoro regional hospital
by: Joseph, John K. E.
Published: (2024)

Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,
by: Lushakuzi,Simon Shaban
Published: (2024)

Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema District Council – Mwanza
by: Anthony, Adrian
Published: (2025)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
by: Shanghali, John Wifred
Published: (2025)

Quality of cataract services in Zanzibar: A case of Mnazi Mmoja hospital
by: Makame, Abass Taha
Published: (2026)

Clients satisfaction on services offered by accredited health facilities: A case of national health insurance fund (NHIF),
by: Mkwizu, Evarista
Published: (2024)

An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
by: Khamis, Amne Rashid
Published: (2024)

Patients’ satisfaction under National Health Insurance Fund (NHIF): The case of Bugando Referral Hospital
by: Mtwe, Joseph Nyamhanga
Published: (2026)

Assessment of factors influencing community health fund member’s satisfaction with treatment services offered through community health fund
by: Swai, Denis F.
Published: (2026)

Factors influencing clients’ satisfaction with HIV/AIDS care services in public and private health facilities in Mwanza Region
by: Ringo, Moses
Published: (2024)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
by: Mushi, Onael W.
Published: (2024)

Factor influencing customer satisfaction on the weight and measure agency services: A study of Mbeya city in Mbeya region
by: Mhoja, Husein
Published: (2024)

Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
by: Bonaventura, Adam
Published: (2024)

The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam Region
by: Mwikwabhi, Mary M.
Published: (2025)

Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
by: Mduma, Esther M.
Published: (2024)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
by: Mushi, Onael Walter
Published: (2024)

Tanzania service provision assessment survey 2006.
Published: (2007)

Tanzania service provision assessment survey 2006.
Published: (2007)

Applying quality management in health care : a process for implementation
by: Kely Diane, L.
Published: (2006)

An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
by: Eric, Shoo Ainea
Published: (2024)

Patients’ satisfaction under National Health Insurance Fund (MHIF):The case of Bugando Referral Hospital
by: Mtwe, Joseph Nyamhanga
Published: (2026)

The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch
by: Somi Loveness
Published: (2024)

Quality of care : a process for making strategic choices in health systems
Published: (2006)

An assessment on services quality in social security schemes in Tanzania: A case study of NSSF –Tanga regional office
by: Nguzo, Said K.
Published: (2024)

Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania
by: Bea, George, et al.
Published: (2024)

Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
by: Tarimo, Bruno E.
Published: (2024)

The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
by: Hamisi, Musa
Published: (2024)

Factors affecting customer loyalty in banking sector in Tanzania: The case of CRDB, Azikiwe branch, Dar es Salaam.
by: Gadiel, Magreth.
Published: (2026)

Service quality assessment of social health insurance benefit (SHIB) provided by social security funds.
by: Challe, Felistas Emmanuel.
Published: (2024)

Measuring satisfaction of usage for the web-based information system (WBIS) for E-services: A case of Tanzania
by: Gabriel, Anthony M.
Published: (2026)

Implementing and sustaining total quality management in health care /
by: Koch, Hugh C. H.
Published: (1992)

Assessment of challenges in the provision of exemptions for health services delivery: A case of FRELIMO hospital in Iringa municipality
by: Nindi, Agatha
Published: (2024)

Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
by: Masika, Emmanuel Julian
Published: (2024)

Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
by: Mwandosya, Joyce E.
Published: (2024)

Management of hospitals /
by: Schulz, Rockwell
Published: (1983)

The challenge of implementation : district health systems for primary health care
Published: (1988)

Measuring for management : quantitative methods in health service management : essays /
Published: (1975)

Factors influencing customer satisfaction in bonded warehouse operations. a survey of bonded warehouses – Zanzibar.
by: Kassim, K.H
Published: (2024)

The role of health sector basket fund on improvement of health services provision: A case of Nachingwea District Council, Lindi Region
by: Mbago, Ngoma, T.
Published: (2026)

Assessment of the factors influencing shortage of health care providers in rural and remote public health facilities in Morogoro Region
by: Mwemfula, Alexander
Published: (2024)