Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
A dissertation submitted to School of Busines as a partial fulfillment of the requirement for the award of Master Degree of Business Administration in Corporate Management (MBA-CM) of Mzumbe University
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| Autor principal: | Bonaventura, Adam |
|---|---|
| Formato: | Thesis |
| Idioma: | inglês |
| Publicado em: |
Mzumbe University
2024
|
| Assuntos: | |
| Acesso em linha: | https://scholar.mzumbe.ac.tz/handle/123456789/1634 |
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