Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank

Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank

Dissertation submitted to Mzumbe University as a partial fulfillment of the requirements for the award of the Degree of Master’s of Business Administration in Corporate Management (MBA-CM) of Mzumbe University.

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Detalles Bibliográficos
Autor principal:	Mwandosya, Joyce E.
Formato:	Tesis
Lenguaje:	inglés
Publicado:	Mzumbe University 2024
Materias:	Service quality dimensions Customer satisfaction SERVQUAL approach Financial Institutions-Commercial Bank
Acceso en línea:	https://scholar.mzumbe.ac.tz/handle/123456789/1632
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

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