Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank

Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank

Dissertation submitted to Mzumbe University as a partial fulfillment of the requirements for the award of the Degree of Master’s of Business Administration in Corporate Management (MBA-CM) of Mzumbe University.

Saved in:

书目详细资料
主要作者:	Mwandosya, Joyce E.
格式:	Thesis
语言:	英语
出版:	Mzumbe University 2024
主题:	Service quality dimensions Customer satisfaction SERVQUAL approach Financial Institutions-Commercial Bank
在线阅读:	https://scholar.mzumbe.ac.tz/handle/123456789/1632
标签:	添加标签没有标签, 成为第一个标记此记录!

相似书籍

Factors affecting customer loyalty in banking sector in Tanzania: The case of CRDB, Azikiwe branch, Dar es Salaam.
由: Gadiel, Magreth.
出版: (2026)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
由: Shanghali, John Wifred
出版: (2025)

Customer perceptions on E-Banking in Tanzania: A case of selected commercial bank in Dar es salaam
由: Erick, Clearence
出版: (2024)

The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
由: Richard E. Ollotu,
出版: (2024)

An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
由: Abdalla, Zainab.S
出版: (2024)

The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam Region
由: Mwikwabhi, Mary M.
出版: (2025)

E-banking and its relationship to customer’s perceived usefulness: A case of commercial banks in Morogoro municipality
由: Sangali, Samwel John
出版: (2024)

Assessing the importance of customer relationship management practice on banking sector in Tanzania: The case study of selected banks in Tanzania (Barclays bank, Bank M & CRDB bank)
由: Kazula, Lameck Zacharia
出版: (2024)

The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch
由: Somi Loveness
出版: (2024)

Factors affecting customer satisfaction in banking industry in Tanzania: A case of national microfinance bank (NMB) Bagamoyo branch
由: Chawinga, Elizabeth
出版: (2026)

Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
由: Tarimo, Bruno E.
出版: (2024)

Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
由: Tairo, Ester C
出版: (2024)

Effects in high cost in the issuance of a bank guarantee by commercial banks in Tanzania:The case of CRDB bank plc
由: Kalokola, Eustadius
出版: (2024)

Influence of customer service management in performance of banking industry : The case of microfinance bank , Mororgoro Tanzania
由: Lyatuu, Emmanuel D
出版: (2024)

The effect of automated teller machine (ATM) service on customer satisfaction in the Tanzanian banking sector: The case study of National Microfinance Bank (NMB), Ifakara branch
由: Tillya, Joseph J.
出版: (2024)

An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
由: Khamis, Amne Rashid
出版: (2024)

Customers’ switching behavior on banking performance: A case of National Bank of Commerce Morogoro.
由: Murungu, Fadhili
出版: (2024)

The impact of customer relationship management on the performance of banks in Tanzania: A case of Exim Bank (T) LTD
由: Kapologwe, Lugano A.
出版: (2024)

The role of credit cards on retaining bank customers at National Microfinance Bank plc.
由: Masika, Ashery Edward
出版: (2026)

Assesment of the impact of service quality on customer satisfaction and loyality in banking Sector in Tanzania: Case of Diamond trust bank (Ltd) Tanga
由: Tarimo, Lilian
出版: (2024)

Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
由: Masika, Emmanuel Julian
出版: (2024)

Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
由: Bonaventura, Adam
出版: (2024)

An examination of factors of banking industry profitability: A case of Commercial Banks in Tanzania
由: Sinda, Deusdedit
出版: (2024)

Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
由: Mduma, Esther M.
出版: (2024)

Law of banking
由: Myneni, S. R
出版: (2006)

Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
由: Lyatuu, Emmanuel
出版: (2024)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
由: Mushi, Onael W.
出版: (2024)

Practice of banking 1: study text in banking /
出版: (1985)

Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema District Council – Mwanza
由: Anthony, Adrian
出版: (2025)

Management policies for commercial banks
由: Crosse, Howard D.
出版: (1973)

The factors influencing customers choice of banking services in Tanzania.
由: Zainabu,Msangi
出版: (2024)

Money, banking, and financial markets /
由: Miller, Roger LeRoy
出版: (2001)

Comparative study of customer’s and service provider’s orientation towards Islamic banking: With reference to a selected banks in Dar es salaam (NBC, KCB and AMANA BANK)
由: Beatus, Carren
出版: (2024)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
由: Mushi, Onael Walter
出版: (2024)

The impact of electronic banking on operational performance of commercial banks in Dar es salaam-Tanzania: A case of commercial banks in Dar es salaam Region –Tanzania.
由: Lugano, Lidia
出版: (2024)

The impact of policies and regulations on the performance of commercial banks in Tanzania, The case of CRDB and NMB banks
由: Mboje, Sylvester
出版: (2024)

Assessment of money laundering prevalence in commercial banks of Tanzania: A case study of ten commercial banks operating in Tanzania
由: Mduda, Maria
出版: (2024)

Loan repayment by SACCOS to commercial banks in Tanzania: A case of CRDB Bank Moshi Branch
由: Goodluck, Moshi
出版: (2024)

An examination of the determinants of interest rate spread in commercial banks, evidence from Tanzania Commercial Banks
由: Mbiru, Athuman
出版: (2024)

The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
由: Hamisi, Musa
出版: (2024)