An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
A dissertation submitted in partial fulfillment of the requirements for Award of Master of Business Administration (MBA) of Mzumbe University
Salvato in:
| Autore principale: | Khamis, Amne Rashid |
|---|---|
| Natura: | Tesi |
| Lingua: | inglese |
| Pubblicazione: |
Mzumbe University
2024
|
| Soggetti: | |
| Accesso online: | https://scholar.mzumbe.ac.tz/handle/123456789/1609 |
| Tags: |
Aggiungi Tag
Nessun Tag, puoi essere il primo ad aggiungerne!!
|
Documenti analoghi
Corporate social responsibility and firms’ financial performance: The case of Tanfoam and Zantel in Arusha
di: Baraza, Mohammed S.
Pubblicazione: (2024)
di: Baraza, Mohammed S.
Pubblicazione: (2024)
The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
di: Mlekwa, Moses Denis
Pubblicazione: (2024)
di: Mlekwa, Moses Denis
Pubblicazione: (2024)
Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /
di: Vavra, Terry G.
Pubblicazione: (1997)
di: Vavra, Terry G.
Pubblicazione: (1997)
The role of mobile money services in improving microfinance services in rural areas: A case of m-pesa in Kilosa, Morogoro
di: Hoope, Saskia
Pubblicazione: (2024)
di: Hoope, Saskia
Pubblicazione: (2024)
The effects of pension on labour mobility to civil servants in Tanzania: The case of Morogoro municipality
di: Mwaikambo, Kaisi A.
Pubblicazione: (2024)
di: Mwaikambo, Kaisi A.
Pubblicazione: (2024)
Factors influencing consumers’ adoption of mobile commerce in Tanzania: A case of Ilala district in Dar es salaam region in Tanzania.
di: Msonge, Hima .E.
Pubblicazione: (2024)
di: Msonge, Hima .E.
Pubblicazione: (2024)
The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
di: Richard E. Ollotu,
Pubblicazione: (2024)
di: Richard E. Ollotu,
Pubblicazione: (2024)
Factors influencing the adoption of mobile financial services in the unbanked population: The case of Chamwino District
di: Lema, Aulelius
Pubblicazione: (2024)
di: Lema, Aulelius
Pubblicazione: (2024)
Career satisfaction and success : a guide to job freedom
di: Haldane, Bernard
Pubblicazione: (1974)
di: Haldane, Bernard
Pubblicazione: (1974)
Assessment of the factors influencing the adoption of mobile money services: A case of Morogoro Region
di: Maganga, Magreth
Pubblicazione: (2024)
di: Maganga, Magreth
Pubblicazione: (2024)
Security of mobile money transfer in telecommunication industry in Tanzania,
di: Mikumuo, Shamte
Pubblicazione: (2024)
di: Mikumuo, Shamte
Pubblicazione: (2024)
Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania
di: Bea, George, et al.
Pubblicazione: (2024)
di: Bea, George, et al.
Pubblicazione: (2024)
The determinants of employee Job satisfaction: The case of agriculture extension officers in Wanging’ombe district council,
di: Mbungu, Bernard Elias
Pubblicazione: (2024)
di: Mbungu, Bernard Elias
Pubblicazione: (2024)
Modelling the adoption of mobile payment system for paying examination fees in Tanzanian major cities.
di: Tossy, Titus
Pubblicazione: (2024)
di: Tossy, Titus
Pubblicazione: (2024)
The impact of mobile phone banking to the reduction of income poverty in Tanzania: A case of M-PESA
di: Nyambo, Editha Eliger
Pubblicazione: (2024)
di: Nyambo, Editha Eliger
Pubblicazione: (2024)
Analysis of consumer legal protection in mobile money transaction services in Tanzania
di: Mutagwaba, Doreen D.
Pubblicazione: (2024)
di: Mutagwaba, Doreen D.
Pubblicazione: (2024)
An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
di: Abdalla, Zainab.S
Pubblicazione: (2024)
di: Abdalla, Zainab.S
Pubblicazione: (2024)
Factors for employees' job satisfaction in the public sector:The case study of immigration department Zanzibar
di: Kombo, Juma M
Pubblicazione: (2024)
di: Kombo, Juma M
Pubblicazione: (2024)
Factors influencing customer satisfaction in bonded warehouse operations. a survey of bonded warehouses – Zanzibar.
di: Kassim, K.H
Pubblicazione: (2024)
di: Kassim, K.H
Pubblicazione: (2024)
The contribution of mobile banking on business growth, perceptions of sme customers of NMB Bank: A case of Kenyatta road branch, Mwanza Tanzania
di: Lugangira, David
Pubblicazione: (2024)
di: Lugangira, David
Pubblicazione: (2024)
Factors affecting customer satisfaction in banking industry in Tanzania: A case of national microfinance bank (NMB) Bagamoyo branch
di: Chawinga, Elizabeth
Pubblicazione: (2026)
di: Chawinga, Elizabeth
Pubblicazione: (2026)
Factors influencing the adoption of mobile financial services in the unbanked population: The case of Chamwino District
di: Aulelius, L.
Pubblicazione: (2024)
di: Aulelius, L.
Pubblicazione: (2024)
Factors influencing customer satisfaction in bonded warehouse operations: A survey of bonded warehouses – Zanzibar.
di: Kassim, Kassim H.
Pubblicazione: (2024)
di: Kassim, Kassim H.
Pubblicazione: (2024)
Challenges facing mobile banking services in reaching customers in Tanzania: A case of National Microfinance Bank (NMB) in Coastal region.
di: Biteya, A.
Pubblicazione: (2026)
di: Biteya, A.
Pubblicazione: (2026)
Team building: blueprints for productivity and satisfaction
Pubblicazione: (1995)
Pubblicazione: (1995)
Modelling the adoption of mobile payment system for primary and secondary school student examination fees in developing countries: Tanzanian experience
di: Tossy, Titus
Pubblicazione: (2024)
di: Tossy, Titus
Pubblicazione: (2024)
Assessment of the factors influencing the adoption of mobile money services: A case of Morogoro Region
di: Maganga, Magreth
Pubblicazione: (2024)
di: Maganga, Magreth
Pubblicazione: (2024)
Assessment of the factors influencing consumer buying decision of mobile phone brands: A survey study among university students
di: Zephania, Glory
Pubblicazione: (2024)
di: Zephania, Glory
Pubblicazione: (2024)
Assessment on factors influencing job satisfaction among employees at Tanroads: A case of Tanroads in Morogoro municipality
di: Siame, Levison Fredrick
Pubblicazione: (2024)
di: Siame, Levison Fredrick
Pubblicazione: (2024)
Relationship between leadership styles and job satisfaction in Tanzania public sector
di: Mwakasangula, Eliza, et al.
Pubblicazione: (2024)
di: Mwakasangula, Eliza, et al.
Pubblicazione: (2024)
Towards mobile learning deployment in higher learning institutions: A report on the qualitative inquiries conducted in four universities in Tanzania
di: Ghasia, Mohamed A., et al.
Pubblicazione: (2024)
di: Ghasia, Mohamed A., et al.
Pubblicazione: (2024)
Assessment of factors that determine deposits mobilization in Tanzanian financial institution : A case of Tanzania Postal Bank
di: Telatela, Shabani
Pubblicazione: (2024)
di: Telatela, Shabani
Pubblicazione: (2024)
Systematic review on mobile technology in marketing academic libraries in developing countries
di: Mwilongo, Kardo Joseph
Pubblicazione: (2024)
di: Mwilongo, Kardo Joseph
Pubblicazione: (2024)
Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
di: Bonaventura, Adam
Pubblicazione: (2024)
di: Bonaventura, Adam
Pubblicazione: (2024)
The impact of mobile money services on the growth of micro, small and medium enterprises in Nkasi district council
di: Tumaini, Israel Njabu
Pubblicazione: (2024)
di: Tumaini, Israel Njabu
Pubblicazione: (2024)
An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
di: Eric, Shoo Ainea
Pubblicazione: (2024)
di: Eric, Shoo Ainea
Pubblicazione: (2024)
Impact of performance appraisal systems used in utility companies on employee job satisfaction: The case of performance development programme used by TANESCO, Ilala region, Dar es Salaam, Tanzania,
di: Mwinuka,Elizabeth
Pubblicazione: (2024)
di: Mwinuka,Elizabeth
Pubblicazione: (2024)
Assessment of the impact of social health insurance benefit on customer satisfaction: The case of National Social Security Fund
di: Mzee, Abdul
Pubblicazione: (2024)
di: Mzee, Abdul
Pubblicazione: (2024)
Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
di: Masika, Emmanuel Julian
Pubblicazione: (2024)
di: Masika, Emmanuel Julian
Pubblicazione: (2024)
Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
di: Shanghali, John Wifred
Pubblicazione: (2025)
di: Shanghali, John Wifred
Pubblicazione: (2025)
Documenti analoghi
-
Corporate social responsibility and firms’ financial performance: The case of Tanfoam and Zantel in Arusha
di: Baraza, Mohammed S.
Pubblicazione: (2024) -
The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
di: Mlekwa, Moses Denis
Pubblicazione: (2024) -
Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /
di: Vavra, Terry G.
Pubblicazione: (1997) -
The role of mobile money services in improving microfinance services in rural areas: A case of m-pesa in Kilosa, Morogoro
di: Hoope, Saskia
Pubblicazione: (2024) -
The effects of pension on labour mobility to civil servants in Tanzania: The case of Morogoro municipality
di: Mwaikambo, Kaisi A.
Pubblicazione: (2024)