The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
A dissertation submitted to Mzumbe University as partial /fulfillment of the requirements for award of the Degree of Master of Business Administration (MBA) in Corporate Management of Mzumbe University
Сохранить в:
| Главный автор: | Mlekwa, Moses Denis |
|---|---|
| Формат: | Диссертация |
| Язык: | английский |
| Опубликовано: |
Mzumbe University
2024
|
| Предметы: | |
| Online-ссылка: | https://scholar.mzumbe.ac.tz/handle/123456789/1607 |
| Метки: |
Добавить метку
Нет меток, Требуется 1-ая метка записи!
|
Схожие документы
An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
по: Khamis, Amne Rashid
Опубликовано: (2024)
по: Khamis, Amne Rashid
Опубликовано: (2024)
Customer service on the internet : building relationships, increasing loyality and staying competitive
по: Sterne, Jim
Опубликовано: (1996)
по: Sterne, Jim
Опубликовано: (1996)
Factor influencing customer satisfaction on the weight and measure agency services: A study of Mbeya city in Mbeya region
по: Mhoja, Husein
Опубликовано: (2024)
по: Mhoja, Husein
Опубликовано: (2024)
Customer services-marketing and the competitive environment/
по: Mayall,Carol
Опубликовано: (1992)
по: Mayall,Carol
Опубликовано: (1992)
Factors influencing generation Y of Tanzanian market towards postpaid mobile phone services
по: Venance, Paulina
Опубликовано: (2024)
по: Venance, Paulina
Опубликовано: (2024)
Factors influencing the adoption of mobile financial services in the unbanked population: The case of Chamwino District
по: Aulelius, L.
Опубликовано: (2024)
по: Aulelius, L.
Опубликовано: (2024)
Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
по: Masika, Emmanuel Julian
Опубликовано: (2024)
по: Masika, Emmanuel Julian
Опубликовано: (2024)
The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
по: Hamisi, Musa
Опубликовано: (2024)
по: Hamisi, Musa
Опубликовано: (2024)
An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
по: Eric, Shoo Ainea
Опубликовано: (2024)
по: Eric, Shoo Ainea
Опубликовано: (2024)
Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
по: Tairo, Ester C
Опубликовано: (2024)
по: Tairo, Ester C
Опубликовано: (2024)
Services marking Integrating customer focus across the firm
по: Wilson, Alan
Опубликовано: (2008)
по: Wilson, Alan
Опубликовано: (2008)
Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
по: Mduma, Esther M.
Опубликовано: (2024)
по: Mduma, Esther M.
Опубликовано: (2024)
Services marketing : integrating customer focus across the firm /
по: Zeithaml, Valarie A.
Опубликовано: (2006)
по: Zeithaml, Valarie A.
Опубликовано: (2006)
Customer care and its effectiveness in meeting customer’s needs: Evidence of millicom (TIGO) company Morogoro municipality
по: Mashingia, Neema N.J
Опубликовано: (2024)
по: Mashingia, Neema N.J
Опубликовано: (2024)
Influence of customer service management in performance of banking industry : The case of microfinance bank , Mororgoro Tanzania
по: Lyatuu, Emmanuel D
Опубликовано: (2024)
по: Lyatuu, Emmanuel D
Опубликовано: (2024)
Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
по: Lyatuu, Emmanuel
Опубликовано: (2024)
по: Lyatuu, Emmanuel
Опубликовано: (2024)
The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam Region
по: Mwikwabhi, Mary M.
Опубликовано: (2025)
по: Mwikwabhi, Mary M.
Опубликовано: (2025)
The no nonsense guide to fair trade
по: Ransom, David
Опубликовано: (2007)
по: Ransom, David
Опубликовано: (2007)
Defying the limits : reaching new heights in customer relationship management
Опубликовано: (2000)
Опубликовано: (2000)
Customer care received by students and students’ attraction in universities: A comparative study of Tanzania’s public versus private universities
по: Kwikwega, Asha H.
Опубликовано: (2024)
по: Kwikwega, Asha H.
Опубликовано: (2024)
Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
по: Shanghali, John Wifred
Опубликовано: (2025)
по: Shanghali, John Wifred
Опубликовано: (2025)
The effects of customer service on organizational performance: A case of KBC Morogoro municipality
по: Kihombo, Dafrosa B
Опубликовано: (2024)
по: Kihombo, Dafrosa B
Опубликовано: (2024)
Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
по: Bonaventura, Adam
Опубликовано: (2024)
по: Bonaventura, Adam
Опубликовано: (2024)
Customer relationship management : how to turn a good business int great one
по: Robert-Phelps Graham
Опубликовано: (1998)
по: Robert-Phelps Graham
Опубликовано: (1998)
Fairness in international law and institutions /
по: Franck, Thomas M.
Опубликовано: (1995)
по: Franck, Thomas M.
Опубликовано: (1995)
Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
по: Mushi, Onael W.
Опубликовано: (2024)
по: Mushi, Onael W.
Опубликовано: (2024)
An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
по: Abdalla, Zainab.S
Опубликовано: (2024)
по: Abdalla, Zainab.S
Опубликовано: (2024)
Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema District Council – Mwanza
по: Anthony, Adrian
Опубликовано: (2025)
по: Anthony, Adrian
Опубликовано: (2025)
The impact of mobile phone banking to the reduction of income poverty in Tanzania: A case of M-PESA
по: Nyambo, Editha Eliger
Опубликовано: (2024)
по: Nyambo, Editha Eliger
Опубликовано: (2024)
An assessment on services quality in social security schemes in Tanzania: A case study of NSSF –Tanga regional office
по: Nguzo, Said K.
Опубликовано: (2024)
по: Nguzo, Said K.
Опубликовано: (2024)
Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
по: Mushi, Onael Walter
Опубликовано: (2024)
по: Mushi, Onael Walter
Опубликовано: (2024)
SME taxpayers perceptions on tax compliance in Tanga City and Muheza District, Tanzania
по: Sifuni, Twamzihirwa Daudi
Опубликовано: (2024)
по: Sifuni, Twamzihirwa Daudi
Опубликовано: (2024)
Assessment of the factors influencing the adoption of mobile money services: A case of Morogoro Region
по: Maganga, Magreth
Опубликовано: (2024)
по: Maganga, Magreth
Опубликовано: (2024)
Factors affecting customer loyalty in banking sector in Tanzania: The case of CRDB, Azikiwe branch, Dar es Salaam.
по: Gadiel, Magreth.
Опубликовано: (2026)
по: Gadiel, Magreth.
Опубликовано: (2026)
Factors influencing customer satisfaction in bonded warehouse operations. a survey of bonded warehouses – Zanzibar.
по: Kassim, K.H
Опубликовано: (2024)
по: Kassim, K.H
Опубликовано: (2024)
Services marketing Managing the service value chain
по: Bruhn Manfred
Опубликовано: (2006)
по: Bruhn Manfred
Опубликовано: (2006)
Services marketing Managing the service value chain
по: Bruhn Manfred
Опубликовано: (2006)
по: Bruhn Manfred
Опубликовано: (2006)
Viral marketing sales, customer perceptions of Airtel Tanzania.
по: Tofiki, Swaumu S.
Опубликовано: (2024)
по: Tofiki, Swaumu S.
Опубликовано: (2024)
Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania
по: Bea, George, и др.
Опубликовано: (2024)
по: Bea, George, и др.
Опубликовано: (2024)
The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
по: Richard E. Ollotu,
Опубликовано: (2024)
по: Richard E. Ollotu,
Опубликовано: (2024)
Схожие документы
-
An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
по: Khamis, Amne Rashid
Опубликовано: (2024) -
Customer service on the internet : building relationships, increasing loyality and staying competitive
по: Sterne, Jim
Опубликовано: (1996) -
Factor influencing customer satisfaction on the weight and measure agency services: A study of Mbeya city in Mbeya region
по: Mhoja, Husein
Опубликовано: (2024) -
Customer services-marketing and the competitive environment/
по: Mayall,Carol
Опубликовано: (1992) -
Factors influencing generation Y of Tanzanian market towards postpaid mobile phone services
по: Venance, Paulina
Опубликовано: (2024)