The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city

The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city

A dissertation submitted to Mzumbe University as partial /fulfillment of the requirements for award of the Degree of Master of Business Administration (MBA) in Corporate Management of Mzumbe University

Guardado en:

Detalles Bibliográficos
Autor principal:	Mlekwa, Moses Denis
Formato:	Tesis
Lenguaje:	inglés
Publicado:	Mzumbe University 2024
Materias:	Price fairness Customer Services Mobile service providers-Tanga city Disconfirmation Theory customer satisfaction
Acceso en línea:	https://scholar.mzumbe.ac.tz/handle/123456789/1607
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

Ejemplares similares

An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
por: Khamis, Amne Rashid
Publicado: (2024)

Customer service on the internet : building relationships, increasing loyality and staying competitive
por: Sterne, Jim
Publicado: (1996)

Factor influencing customer satisfaction on the weight and measure agency services: A study of Mbeya city in Mbeya region
por: Mhoja, Husein
Publicado: (2024)

Customer services-marketing and the competitive environment/
por: Mayall,Carol
Publicado: (1992)

Factors influencing generation Y of Tanzanian market towards postpaid mobile phone services
por: Venance, Paulina
Publicado: (2024)

Factors influencing the adoption of mobile financial services in the unbanked population: The case of Chamwino District
por: Aulelius, L.
Publicado: (2024)

Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
por: Masika, Emmanuel Julian
Publicado: (2024)

The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
por: Hamisi, Musa
Publicado: (2024)

An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
por: Eric, Shoo Ainea
Publicado: (2024)

Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
por: Tairo, Ester C
Publicado: (2024)

Services marking Integrating customer focus across the firm
por: Wilson, Alan
Publicado: (2008)

Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
por: Mduma, Esther M.
Publicado: (2024)

Services marketing : integrating customer focus across the firm /
por: Zeithaml, Valarie A.
Publicado: (2006)

Customer care and its effectiveness in meeting customer’s needs: Evidence of millicom (TIGO) company Morogoro municipality
por: Mashingia, Neema N.J
Publicado: (2024)

Influence of customer service management in performance of banking industry : The case of microfinance bank , Mororgoro Tanzania
por: Lyatuu, Emmanuel D
Publicado: (2024)

Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
por: Lyatuu, Emmanuel
Publicado: (2024)

The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam Region
por: Mwikwabhi, Mary M.
Publicado: (2025)

The no nonsense guide to fair trade
por: Ransom, David
Publicado: (2007)

Defying the limits : reaching new heights in customer relationship management
Publicado: (2000)

Customer care received by students and students’ attraction in universities: A comparative study of Tanzania’s public versus private universities
por: Kwikwega, Asha H.
Publicado: (2024)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
por: Shanghali, John Wifred
Publicado: (2025)

The effects of customer service on organizational performance: A case of KBC Morogoro municipality
por: Kihombo, Dafrosa B
Publicado: (2024)

Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
por: Bonaventura, Adam
Publicado: (2024)

Customer relationship management : how to turn a good business int great one
por: Robert-Phelps Graham
Publicado: (1998)

Fairness in international law and institutions /
por: Franck, Thomas M.
Publicado: (1995)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
por: Mushi, Onael W.
Publicado: (2024)

An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
por: Abdalla, Zainab.S
Publicado: (2024)

Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema District Council – Mwanza
por: Anthony, Adrian
Publicado: (2025)

The impact of mobile phone banking to the reduction of income poverty in Tanzania: A case of M-PESA
por: Nyambo, Editha Eliger
Publicado: (2024)

An assessment on services quality in social security schemes in Tanzania: A case study of NSSF –Tanga regional office
por: Nguzo, Said K.
Publicado: (2024)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
por: Mushi, Onael Walter
Publicado: (2024)

SME taxpayers perceptions on tax compliance in Tanga City and Muheza District, Tanzania
por: Sifuni, Twamzihirwa Daudi
Publicado: (2024)

Assessment of the factors influencing the adoption of mobile money services: A case of Morogoro Region
por: Maganga, Magreth
Publicado: (2024)

Factors affecting customer loyalty in banking sector in Tanzania: The case of CRDB, Azikiwe branch, Dar es Salaam.
por: Gadiel, Magreth.
Publicado: (2026)

Factors influencing customer satisfaction in bonded warehouse operations. a survey of bonded warehouses – Zanzibar.
por: Kassim, K.H
Publicado: (2024)

Services marketing Managing the service value chain
por: Bruhn Manfred
Publicado: (2006)

Services marketing Managing the service value chain
por: Bruhn Manfred
Publicado: (2006)

Viral marketing sales, customer perceptions of Airtel Tanzania.
por: Tofiki, Swaumu S.
Publicado: (2024)

Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania
por: Bea, George, et al.
Publicado: (2024)

The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
por: Richard E. Ollotu,
Publicado: (2024)