Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
A research dissertation submitted to Mzumbe as a partial fulfillment of the requirements for the award of the Degree of Masters of Business Administration in Corporate Management (MBA-CM) of Mzumbe University
Enregistré dans:
| Auteur principal: | Masika, Emmanuel Julian |
|---|---|
| Format: | Thèse |
| Langue: | anglais |
| Publié: |
Mzumbe University
2024
|
| Sujets: | |
| Accès en ligne: | https://scholar.mzumbe.ac.tz/handle/123456789/1605 |
| Tags: |
Ajouter un tag
Pas de tags, Soyez le premier à ajouter un tag!
|
Documents similaires
The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
par: Hamisi, Musa
Publié: (2024)
par: Hamisi, Musa
Publié: (2024)
The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
par: Mlekwa, Moses Denis
Publié: (2024)
par: Mlekwa, Moses Denis
Publié: (2024)
The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
par: Richard E. Ollotu,
Publié: (2024)
par: Richard E. Ollotu,
Publié: (2024)
An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
par: Khamis, Amne Rashid
Publié: (2024)
par: Khamis, Amne Rashid
Publié: (2024)
Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
par: Bonaventura, Adam
Publié: (2024)
par: Bonaventura, Adam
Publié: (2024)
Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
par: Shanghali, John Wifred
Publié: (2025)
par: Shanghali, John Wifred
Publié: (2025)
Factors affecting customer loyalty in banking sector in Tanzania: The case of CRDB, Azikiwe branch, Dar es Salaam.
par: Gadiel, Magreth.
Publié: (2026)
par: Gadiel, Magreth.
Publié: (2026)
Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
par: Mushi, Onael W.
Publié: (2024)
par: Mushi, Onael W.
Publié: (2024)
Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema District Council – Mwanza
par: Anthony, Adrian
Publié: (2025)
par: Anthony, Adrian
Publié: (2025)
An assessment on services quality in social security schemes in Tanzania: A case study of NSSF –Tanga regional office
par: Nguzo, Said K.
Publié: (2024)
par: Nguzo, Said K.
Publié: (2024)
An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
par: Eric, Shoo Ainea
Publié: (2024)
par: Eric, Shoo Ainea
Publié: (2024)
Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
par: Mushi, Onael Walter
Publié: (2024)
par: Mushi, Onael Walter
Publié: (2024)
An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
par: Abdalla, Zainab.S
Publié: (2024)
par: Abdalla, Zainab.S
Publié: (2024)
The loyalty effect : the hidden force behind growth, profits, and lasting value /
par: Reichheld, Frederick F.
Publié: (1996)
par: Reichheld, Frederick F.
Publié: (1996)
The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch
par: Somi Loveness
Publié: (2024)
par: Somi Loveness
Publié: (2024)
Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
par: Tairo, Ester C
Publié: (2024)
par: Tairo, Ester C
Publié: (2024)
Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania
par: Bea, George, et autres
Publié: (2024)
par: Bea, George, et autres
Publié: (2024)
Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
par: Mwandosya, Joyce E.
Publié: (2024)
par: Mwandosya, Joyce E.
Publié: (2024)
Factor influencing customer satisfaction on the weight and measure agency services: A study of Mbeya city in Mbeya region
par: Mhoja, Husein
Publié: (2024)
par: Mhoja, Husein
Publié: (2024)
Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
par: Mduma, Esther M.
Publié: (2024)
par: Mduma, Esther M.
Publié: (2024)
Assessing the importance of customer relationship management practice on banking sector in Tanzania: The case study of selected banks in Tanzania (Barclays bank, Bank M & CRDB bank)
par: Kazula, Lameck Zacharia
Publié: (2024)
par: Kazula, Lameck Zacharia
Publié: (2024)
Factors influencing customer satisfaction in bonded warehouse operations. a survey of bonded warehouses – Zanzibar.
par: Kassim, K.H
Publié: (2024)
par: Kassim, K.H
Publié: (2024)
Serving the public: Customer management in local government
par: Tam, Henry
Publié: (1993)
par: Tam, Henry
Publié: (1993)
Measuring satisfaction of usage for the web-based information system (WBIS) for E-services: A case of Tanzania
par: Gabriel, Anthony M.
Publié: (2026)
par: Gabriel, Anthony M.
Publié: (2026)
Factors affecting customer satisfaction in banking industry in Tanzania: A case of national microfinance bank (NMB) Bagamoyo branch
par: Chawinga, Elizabeth
Publié: (2026)
par: Chawinga, Elizabeth
Publié: (2026)
Customer care and its effectiveness in meeting customer’s needs: Evidence of millicom (TIGO) company Morogoro municipality
par: Mashingia, Neema N.J
Publié: (2024)
par: Mashingia, Neema N.J
Publié: (2024)
Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,
par: Lushakuzi,Simon Shaban
Publié: (2024)
par: Lushakuzi,Simon Shaban
Publié: (2024)
Customer service on the internet : building relationships, increasing loyality and staying competitive
par: Sterne, Jim
Publié: (1996)
par: Sterne, Jim
Publié: (1996)
Factors influencing customer satisfaction in bonded warehouse operations: A survey of bonded warehouses – Zanzibar.
par: Kassim, Kassim H.
Publié: (2024)
par: Kassim, Kassim H.
Publié: (2024)
Service quality and brand loyalty in the telecommunication industry: A case study of Tigo and Vodacom,
par: Mwinchumu, Farida
Publié: (2024)
par: Mwinchumu, Farida
Publié: (2024)
Defying the limits : reaching new heights in customer relationship management
Publié: (2000)
Publié: (2000)
Assesment of the impact of service quality on customer satisfaction and loyality in banking Sector in Tanzania: Case of Diamond trust bank (Ltd) Tanga
par: Tarimo, Lilian
Publié: (2024)
par: Tarimo, Lilian
Publié: (2024)
The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam Region
par: Mwikwabhi, Mary M.
Publié: (2025)
par: Mwikwabhi, Mary M.
Publié: (2025)
Factors influencing the provision of service quality in the public health sector: The case of Morogoro regional hospital
par: Shalin, Parvez Thaver
Publié: (2024)
par: Shalin, Parvez Thaver
Publié: (2024)
The effect of automated teller machine (ATM) service on customer satisfaction in the Tanzanian banking sector: The case study of National Microfinance Bank (NMB), Ifakara branch
par: Tillya, Joseph J.
Publié: (2024)
par: Tillya, Joseph J.
Publié: (2024)
Customer services-marketing and the competitive environment/
par: Mayall,Carol
Publié: (1992)
par: Mayall,Carol
Publié: (1992)
Customer relationship management : how to turn a good business int great one
par: Robert-Phelps Graham
Publié: (1998)
par: Robert-Phelps Graham
Publié: (1998)
Services management and marketing A customer relationship management approach
par: Gronroos, Christian
Publié: (2001)
par: Gronroos, Christian
Publié: (2001)
Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /
par: Vavra, Terry G.
Publié: (1997)
par: Vavra, Terry G.
Publié: (1997)
Factors influencing customer purchase decision of Nyanza bottling company (NBCL) products in Mwanza City.
par: Kyeju, Diana
Publié: (2024)
par: Kyeju, Diana
Publié: (2024)
Documents similaires
-
The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
par: Hamisi, Musa
Publié: (2024) -
The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
par: Mlekwa, Moses Denis
Publié: (2024) -
The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
par: Richard E. Ollotu,
Publié: (2024) -
An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
par: Khamis, Amne Rashid
Publié: (2024) -
Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
par: Bonaventura, Adam
Publié: (2024)