Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city

Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city

A research dissertation submitted to Mzumbe as a partial fulfillment of the requirements for the award of the Degree of Masters of Business Administration in Corporate Management (MBA-CM) of Mzumbe University

Na minha lista:

Detalhes bibliográficos
Autor principal:	Masika, Emmanuel Julian
Formato:	Thesis
Idioma:	inglês
Publicado em:	Mzumbe University 2024
Assuntos:	Social Industry scheme in Tanzania Service quality-vital compitative customer satisfaction Customer layalty-NSSF
Acesso em linha:	https://scholar.mzumbe.ac.tz/handle/123456789/1605
Tags:	Adicionar Tag Sem tags, seja o primeiro a adicionar uma tag!

Registos relacionados

The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
Por: Hamisi, Musa
Publicado em: (2024)

The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
Por: Mlekwa, Moses Denis
Publicado em: (2024)

The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
Por: Richard E. Ollotu,
Publicado em: (2024)

An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
Por: Khamis, Amne Rashid
Publicado em: (2024)

Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
Por: Bonaventura, Adam
Publicado em: (2024)

Factors affecting customer loyalty in banking sector in Tanzania: The case of CRDB, Azikiwe branch, Dar es Salaam.
Por: Gadiel, Magreth.
Publicado em: (2026)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
Por: Shanghali, John Wifred
Publicado em: (2025)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
Por: Mushi, Onael W.
Publicado em: (2024)

An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
Por: Eric, Shoo Ainea
Publicado em: (2024)

An assessment on services quality in social security schemes in Tanzania: A case study of NSSF –Tanga regional office
Por: Nguzo, Said K.
Publicado em: (2024)

Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema District Council – Mwanza
Por: Anthony, Adrian
Publicado em: (2025)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
Por: Mushi, Onael Walter
Publicado em: (2024)

An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
Por: Abdalla, Zainab.S
Publicado em: (2024)

The loyalty effect : the hidden force behind growth, profits, and lasting value /
Por: Reichheld, Frederick F.
Publicado em: (1996)

The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch
Por: Somi Loveness
Publicado em: (2024)

Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
Por: Tairo, Ester C
Publicado em: (2024)

Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania
Por: Bea, George, et al.
Publicado em: (2024)

Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
Por: Mduma, Esther M.
Publicado em: (2024)

Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
Por: Mwandosya, Joyce E.
Publicado em: (2024)

Factor influencing customer satisfaction on the weight and measure agency services: A study of Mbeya city in Mbeya region
Por: Mhoja, Husein
Publicado em: (2024)

Assessing the importance of customer relationship management practice on banking sector in Tanzania: The case study of selected banks in Tanzania (Barclays bank, Bank M & CRDB bank)
Por: Kazula, Lameck Zacharia
Publicado em: (2024)

Serving the public: Customer management in local government
Por: Tam, Henry
Publicado em: (1993)

Customer care and its effectiveness in meeting customer’s needs: Evidence of millicom (TIGO) company Morogoro municipality
Por: Mashingia, Neema N.J
Publicado em: (2024)

Factors influencing customer satisfaction in bonded warehouse operations. a survey of bonded warehouses – Zanzibar.
Por: Kassim, K.H
Publicado em: (2024)

Measuring satisfaction of usage for the web-based information system (WBIS) for E-services: A case of Tanzania
Por: Gabriel, Anthony M.
Publicado em: (2026)

Factors affecting customer satisfaction in banking industry in Tanzania: A case of national microfinance bank (NMB) Bagamoyo branch
Por: Chawinga, Elizabeth
Publicado em: (2026)

Customer service on the internet : building relationships, increasing loyality and staying competitive
Por: Sterne, Jim
Publicado em: (1996)

Service quality and brand loyalty in the telecommunication industry: A case study of Tigo and Vodacom,
Por: Mwinchumu, Farida
Publicado em: (2024)

Defying the limits : reaching new heights in customer relationship management
Publicado em: (2000)

Factors influencing customer satisfaction in bonded warehouse operations: A survey of bonded warehouses – Zanzibar.
Por: Kassim, Kassim H.
Publicado em: (2024)

Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,
Por: Lushakuzi,Simon Shaban
Publicado em: (2024)

Assesment of the impact of service quality on customer satisfaction and loyality in banking Sector in Tanzania: Case of Diamond trust bank (Ltd) Tanga
Por: Tarimo, Lilian
Publicado em: (2024)

The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam Region
Por: Mwikwabhi, Mary M.
Publicado em: (2025)

Customer services-marketing and the competitive environment/
Por: Mayall,Carol
Publicado em: (1992)

Factors influencing the provision of service quality in the public health sector: The case of Morogoro regional hospital
Por: Shalin, Parvez Thaver
Publicado em: (2024)

Customer relationship management : how to turn a good business int great one
Por: Robert-Phelps Graham
Publicado em: (1998)

The effect of automated teller machine (ATM) service on customer satisfaction in the Tanzanian banking sector: The case study of National Microfinance Bank (NMB), Ifakara branch
Por: Tillya, Joseph J.
Publicado em: (2024)

Factors influencing customer purchase decision of Nyanza bottling company (NBCL) products in Mwanza City.
Por: Kyeju, Diana
Publicado em: (2024)

Viral marketing sales, customer perceptions of Airtel Tanzania.
Por: Tofiki, Swaumu S.
Publicado em: (2024)

Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /
Por: Vavra, Terry G.
Publicado em: (1997)