Customers’ switching behavior on banking performance: A case of National Bank of Commerce Morogoro.

Customers’ switching behavior on banking performance: A case of National Bank of Commerce Morogoro.

A dissertation submitted in partial fulfillment of the requirements for award of Degree of Master of Business Administration [Corporate Management] of Mzumbe University

Na minha lista:

Detalhes bibliográficos
Autor principal:	Murungu, Fadhili
Formato:	Thesis
Idioma:	inglês
Publicado em:	Mzumbe University 2024
Assuntos:	Banks Performance Customers Behaviors Banks Competition
Acesso em linha:	https://scholar.mzumbe.ac.tz/handle/123456789/1588
Tags:	Adicionar Tag Sem tags, seja o primeiro a adicionar uma tag!

Registos relacionados

The impact of customer relationship management on the performance of banks in Tanzania: A case of Exim Bank (T) LTD
Por: Kapologwe, Lugano A.
Publicado em: (2024)

Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
Por: Lyatuu, Emmanuel
Publicado em: (2024)

Assessing the importance of customer relationship management practice on banking sector in Tanzania: The case study of selected banks in Tanzania (Barclays bank, Bank M & CRDB bank)
Por: Kazula, Lameck Zacharia
Publicado em: (2024)

An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
Por: Abdalla, Zainab.S
Publicado em: (2024)

Influence of customer service management in performance of banking industry : The case of microfinance bank , Mororgoro Tanzania
Por: Lyatuu, Emmanuel D
Publicado em: (2024)

E-banking and its relationship to customer’s perceived usefulness: A case of commercial banks in Morogoro municipality
Por: Sangali, Samwel John
Publicado em: (2024)

The role of credit cards on retaining bank customers at National Microfinance Bank plc.
Por: Masika, Ashery Edward
Publicado em: (2026)

Factors responsible for ineffective lending performance by commercial banks in Tanzania: The case of National Bank of Commerce (NBC) corporate branch
Por: Mbena, Anna
Publicado em: (2024)

The effects of customer service on organizational performance: A case of KBC Morogoro municipality
Por: Kihombo, Dafrosa B
Publicado em: (2024)

Customer perceptions on E-Banking in Tanzania: A case of selected commercial bank in Dar es salaam
Por: Erick, Clearence
Publicado em: (2024)

Assesment of the impact of service quality on customer satisfaction and loyality in banking Sector in Tanzania: Case of Diamond trust bank (Ltd) Tanga
Por: Tarimo, Lilian
Publicado em: (2024)

Factors affecting customer satisfaction in banking industry in Tanzania: A case of national microfinance bank (NMB) Bagamoyo branch
Por: Chawinga, Elizabeth
Publicado em: (2026)

Law of banking
Por: Myneni, S. R
Publicado em: (2006)

The impact of policies and regulations on the performance of commercial banks in Tanzania, The case of CRDB and NMB banks
Por: Mboje, Sylvester
Publicado em: (2024)

Factors for adoption and benefits of electronic banking to customers: A case study of CRDB Bank, Morogoro
Por: Ulaya, Paul L. A
Publicado em: (2024)

The impact of privatizing banking industry in Tanzania: A case study of National Bank of Commerce, Headquarter
Por: Kisenge, Frank Fredrick
Publicado em: (2024)

Practice of banking 1: study text in banking /
Publicado em: (1985)

The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
Por: Richard E. Ollotu,
Publicado em: (2024)

Modern banking /
Por: Heffernan, Shelagh A.
Publicado em: (2005)

Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
Por: Tairo, Ester C
Publicado em: (2024)

The contribution of Umoja Switch ATM’s in performance of commercial banks in Tanzania
Por: Emanuel, Upendo
Publicado em: (2026)

The factors influencing customers choice of banking services in Tanzania.
Por: Zainabu,Msangi
Publicado em: (2024)

Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
Por: Mduma, Esther M.
Publicado em: (2024)

Factors affecting non-performing loans in banking industry: A case of KCB Bank (Tanzania) limited Morogoro and Msimbazi branches
Por: Msigwa, Carlo
Publicado em: (2024)

Money and banking
Por: Culbertson, John Mathew
Publicado em: (1972)

Testing brand equity dimensions of bank brands, consumer behaviour and firm financial performance
Por: Masunu, Mwasi Raiya
Publicado em: (2026)

Banking theory and practice
Por: Shekhar, K. C.
Publicado em: (2005)

Management policies for commercial banks
Por: Crosse, Howard D.
Publicado em: (1973)

Practical banking, advances,
Por: Bedi, Harkrishan Lal
Publicado em: (1998)

Bank capital /
Por: Orgler, Yair E.
Publicado em: (1976)

Banking: theory, law and practice
Por: Sundharam, K. P. M.
Publicado em: (2002)

Management of banking
Por: MacDonald,Scott S
Publicado em: (2006)

Central banking /
Por: De Kock M.H
Publicado em: (1995)

Principles of bank regulation /
Por: Malloy, Michael P.
Publicado em: (2003)

Effects in high cost in the issuance of a bank guarantee by commercial banks in Tanzania:The case of CRDB bank plc
Por: Kalokola, Eustadius
Publicado em: (2024)

The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam Region
Por: Mwikwabhi, Mary M.
Publicado em: (2025)

The impact of electronic banking on operational performance of commercial banks in Dar es salaam-Tanzania: A case of commercial banks in Dar es salaam Region –Tanzania.
Por: Lugano, Lidia
Publicado em: (2024)

Principles of banking /
Por: Compton, Eric N.
Publicado em: (1991)

Effectiveness of the implementation of corporate social responsibility competitive strategy in banking performance: A case study of CRDB bank PLC Moshi town branch
Por: Swai, Aika B
Publicado em: (2024)

Practice and law of banking
Por: Khubchandani, B.S
Publicado em: (2000)