Influence of customer service management in performance of banking industry : The case of microfinance bank , Mororgoro Tanzania

Influence of customer service management in performance of banking industry : The case of microfinance bank , Mororgoro Tanzania

A dissertation submitted in partial fulfillment of the requirements for the Degree of Master of Business Administration in Corporate Management (MBA-CM) of Mzumbe University

Na minha lista:

Detalhes bibliográficos
Autor principal:	Lyatuu, Emmanuel D
Formato:	Thesis
Idioma:	inglês
Publicado em:	Mzumbe University 2024
Assuntos:	Customer service Performance Management-banking industry Microfinance institutions E-banking Mobile banking
Acesso em linha:	https://scholar.mzumbe.ac.tz/handle/123456789/1582
Tags:	Adicionar Tag Sem tags, seja o primeiro a adicionar uma tag!

Registos relacionados

Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
Por: Lyatuu, Emmanuel
Publicado em: (2024)

Challenges facing mobile banking services in reaching customers in Tanzania: A case of National Microfinance Bank (NMB) in Coastal region.
Por: Biteya, A.
Publicado em: (2026)

E-banking and its relationship to customer’s perceived usefulness: A case of commercial banks in Morogoro municipality
Por: Sangali, Samwel John
Publicado em: (2024)

Customers’ switching behavior on banking performance: A case of National Bank of Commerce Morogoro.
Por: Murungu, Fadhili
Publicado em: (2024)

Customer perceptions on E-Banking in Tanzania: A case of selected commercial bank in Dar es salaam
Por: Erick, Clearence
Publicado em: (2024)

Factors affecting customer satisfaction in banking industry in Tanzania: A case of national microfinance bank (NMB) Bagamoyo branch
Por: Chawinga, Elizabeth
Publicado em: (2026)

The impact of electronic banking on operational performance of commercial banks in Dar es salaam-Tanzania: A case of commercial banks in Dar es salaam Region –Tanzania.
Por: Lugano, Lidia
Publicado em: (2024)

The impact of customer relationship management on the performance of banks in Tanzania: A case of Exim Bank (T) LTD
Por: Kapologwe, Lugano A.
Publicado em: (2024)

The role of credit cards on retaining bank customers at National Microfinance Bank plc.
Por: Masika, Ashery Edward
Publicado em: (2026)

Customers' experiences with e-banking: A case of academic staff at Mzumbe University, Tanzania
Por: Komba, Gabriel Vitus, et al.
Publicado em: (2024)

Factors for adoption and benefits of electronic banking to customers: A case study of CRDB Bank, Morogoro
Por: Ulaya, Paul L. A
Publicado em: (2024)

Assessment of electronic banking services adoption towards customer use in Tanzania: A case of some selected commercial banks in Dar es Salaam city.
Por: Chanda, Joel.
Publicado em: (2024)

An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
Por: Abdalla, Zainab.S
Publicado em: (2024)

The contribution of mobile banking on business growth, perceptions of sme customers of NMB Bank: A case of Kenyatta road branch, Mwanza Tanzania
Por: Lugangira, David
Publicado em: (2024)

Assessment of the factors that influence adoption of electronic banking in Tanzania: The case of NMB customers in Morogoro municipality
Por: Milanzi, Castro T.
Publicado em: (2024)

The factors influencing customers choice of banking services in Tanzania.
Por: Zainabu,Msangi
Publicado em: (2024)

The impact of workforce diversity on the performance of microfinance institution in Tanzania, an experience from NMB Bank Tanzania
Por: Kileo, Angela
Publicado em: (2024)

Money, banking, and financial markets /
Por: Miller, Roger LeRoy
Publicado em: (2001)

Assesment of the impact of service quality on customer satisfaction and loyality in banking Sector in Tanzania: Case of Diamond trust bank (Ltd) Tanga
Por: Tarimo, Lilian
Publicado em: (2024)

Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
Por: Tarimo, Bruno E.
Publicado em: (2024)

Comparative study of customer’s and service provider’s orientation towards Islamic banking: With reference to a selected banks in Dar es salaam (NBC, KCB and AMANA BANK)
Por: Beatus, Carren
Publicado em: (2024)

Modern banking /
Por: Heffernan, Shelagh A.
Publicado em: (2005)

The impact of policies and regulations on the performance of commercial banks in Tanzania, The case of CRDB and NMB banks
Por: Mboje, Sylvester
Publicado em: (2024)

Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
Por: Tairo, Ester C
Publicado em: (2024)

Money and banking
Por: Culbertson, John Mathew
Publicado em: (1972)

Management policies for commercial banks
Por: Crosse, Howard D.
Publicado em: (1973)

Law of banking
Por: Myneni, S. R
Publicado em: (2006)

The role of mobile money services in improving microfinance services in rural areas: A case of m-pesa in Kilosa, Morogoro
Por: Hoope, Saskia
Publicado em: (2024)

Banking theory and practice
Por: Shekhar, K. C.
Publicado em: (2005)

An analysis of factors which contribute to loan delinquency among small and medium enterprises: The case of National Microfinance Bank PLC
Por: Malundila, Farida Msham
Publicado em: (2024)

Practice of banking 1: study text in banking /
Publicado em: (1985)

The effects of customer service on organizational performance: A case of KBC Morogoro municipality
Por: Kihombo, Dafrosa B
Publicado em: (2024)

Practical banking, advances,
Por: Bedi, Harkrishan Lal
Publicado em: (1998)

The economic impact of m-banking on small business development in Tanzania: The case study of Kariakoo foodstuff vendors
Por: Lugisi, Patrick Malando
Publicado em: (2024)

An assessment of consumer awareness and usage of e-banking transactions through mobile phones: A case of VODACOM Tanzania limited
Por: Mohamed,Eginga
Publicado em: (2024)

Principles of bank regulation /
Por: Malloy, Michael P.
Publicado em: (2003)

Bank capital /
Por: Orgler, Yair E.
Publicado em: (1976)

Banking: theory, law and practice
Por: Sundharam, K. P. M.
Publicado em: (2002)

Assessing the impacts of information technology on the performance and growth of the Banking Industry in Tanzania.
Por: Dahal, Leyla K.
Publicado em: (2026)

Management of banking
Por: MacDonald,Scott S
Publicado em: (2006)