Influence of customer service management in performance of banking industry : The case of microfinance bank , Mororgoro Tanzania
A dissertation submitted in partial fulfillment of the requirements for the Degree of Master of Business Administration in Corporate Management (MBA-CM) of Mzumbe University
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| Main Author: | Lyatuu, Emmanuel D |
|---|---|
| Format: | Thesis |
| Language: | English |
| Published: |
Mzumbe University
2024
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| Subjects: | |
| Online Access: | https://scholar.mzumbe.ac.tz/handle/123456789/1582 |
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