Factors influencing generation Y of Tanzanian market towards postpaid mobile phone services
A dissertation submitted in partial fulfilment of the requirements for the award of the Degree of Master of Business Administration (MBA) in Corporate Management of Mzumbe University
Salvato in:
| Autore principale: | Venance, Paulina |
|---|---|
| Natura: | Tesi |
| Lingua: | inglese |
| Pubblicazione: |
Mzumbe University
2024
|
| Soggetti: | |
| Accesso online: | https://scholar.mzumbe.ac.tz/handle/123456789/1460 |
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