Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,

Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,

A thesis submitted in fulfilment of the requirements for award of the degree of Doctor of Philosophy of Mzumbe University

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Detalhes bibliográficos
Autor principal:	Lushakuzi,Simon Shaban
Formato:	Thesis
Idioma:	inglês
Publicado em:	Mzumbe University 2024
Assuntos:	Service quality theory Transit passengers' Customer satisfaction Passengers satisfaction Public transport service Service quality Grönroon’s service quality model
Acesso em linha:	https://scholar.mzumbe.ac.tz/handle/123456789/1266
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