The effect of business process outsourcing on quality of services delivered at Vodacom Tanzania
A dissertation Submitted to Mzumbe University in partial fulfillment for the award of MSC/ Human Resource management Proposal Mzumbe University
Guardado en:
| Autor principal: | Mkumbo, Waziry D. |
|---|---|
| Formato: | Tesis |
| Lenguaje: | inglés |
| Publicado: |
2024
|
| Materias: | |
| Acceso en línea: | https://scholar.mzumbe.ac.tz/handle/123456789/1082 |
| Etiquetas: |
Agregar Etiqueta
Sin Etiquetas, Sea el primero en etiquetar este registro!
|
Ejemplares similares
Effectiveness of outsourcing of security service at Tanzania fisheries research institute, Dar es Salaam
por: Payowela, Jackson E.
Publicado: (2024)
por: Payowela, Jackson E.
Publicado: (2024)
An assessment of effectiveness of outsourcing services in quality service delivery in public sector : A case of Tanzania electric supply company limited, Tanga.
por: Mgweno, Zua
Publicado: (2024)
por: Mgweno, Zua
Publicado: (2024)
The influence of Business Process re-engineering on Service Quality: Evidence from Service Industry in Tanzania
por: Sungau, Joseph Joseph, et al.
Publicado: (2024)
por: Sungau, Joseph Joseph, et al.
Publicado: (2024)
Outsourcing human resource management functions in Tanzania: A case study of Precision Air, Dar es Salaam
por: Mwangi, Samwel Gachengo
Publicado: (2024)
por: Mwangi, Samwel Gachengo
Publicado: (2024)
Assessing the effect of outsourcing of revenue collection on organizational performance: A case of Mpanda District council
por: Muhula, Flavian M.
Publicado: (2024)
por: Muhula, Flavian M.
Publicado: (2024)
Conditions for effective outsourcing of solid waste management services in the selected local government authorities in Tanzania
por: Kisoli, P. Isaria
Publicado: (2022)
por: Kisoli, P. Isaria
Publicado: (2022)
Business process re-engineering: The technique to improve delivering speed of service industry in Tanzania
por: Sungau, Joseph, et al.
Publicado: (2024)
por: Sungau, Joseph, et al.
Publicado: (2024)
Business process re-engineering: the technique to improve delivering speed of service industry in Tanzania
por: Sungau, Joseph Joseph, et al.
Publicado: (2024)
por: Sungau, Joseph Joseph, et al.
Publicado: (2024)
The complete business process handbook : body of knowledge from process modeling to bpm Vol. 1 /
por: Rosing, Mark Von
Publicado: (2015)
por: Rosing, Mark Von
Publicado: (2015)
Service quality and brand loyalty in the telecommunication industry: A case study of Tigo and Vodacom,
por: Mwinchumu, Farida
Publicado: (2024)
por: Mwinchumu, Farida
Publicado: (2024)
Quality management
por: Bedi, Kanishka
Publicado: (2006)
por: Bedi, Kanishka
Publicado: (2006)
The effects of services of outsourced agents on revenue collection in local government authorities: A case study of Tabora district council
por: Ishabailu, Saad
Publicado: (2024)
por: Ishabailu, Saad
Publicado: (2024)
Effectiveness of cash management and quality of service: A case study of Morogoro regional hospital
por: Joseph, John K. E.
Publicado: (2024)
por: Joseph, John K. E.
Publicado: (2024)
Business processes /
por: Harrington ,H.J
Publicado: (2010)
por: Harrington ,H.J
Publicado: (2010)
Business processes /
por: Harrington ,H.J
Publicado: (2010)
por: Harrington ,H.J
Publicado: (2010)
Business processes /
por: Harrington ,H.J
Publicado: (2010)
por: Harrington ,H.J
Publicado: (2010)
Applying quality management in health care : a process for implementation
por: Kely Diane, L.
Publicado: (2006)
por: Kely Diane, L.
Publicado: (2006)
Internal quality assurance approaches adopted for quality teaching-learning in secondary schools in Mvomero district, Morogoro Tanzania.
por: Julius, Kitaraga I.
Publicado: (2026)
por: Julius, Kitaraga I.
Publicado: (2026)
The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch
por: Somi Loveness
Publicado: (2024)
por: Somi Loveness
Publicado: (2024)
Business process re-engineering: A panacea for reducing operational cost in service organizations
por: Sungau, Joseph, et al.
Publicado: (2024)
por: Sungau, Joseph, et al.
Publicado: (2024)
Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,
por: Lushakuzi,Simon Shaban
Publicado: (2024)
por: Lushakuzi,Simon Shaban
Publicado: (2024)
Business process re-engineering: a panacea for reducing operational cost in service organizations
por: Sungau, Joseph Joseph, et al.
Publicado: (2024)
por: Sungau, Joseph Joseph, et al.
Publicado: (2024)
Business Process outsourcing : The competitive advantage
por: Click, Rick L
Publicado: (2005)
por: Click, Rick L
Publicado: (2005)
The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
por: Hamisi, Musa
Publicado: (2024)
por: Hamisi, Musa
Publicado: (2024)
Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
por: Shanghali, John Wifred
Publicado: (2025)
por: Shanghali, John Wifred
Publicado: (2025)
Managing quality : an integrative approach/
por: Foster, S. T.
Publicado: (2004)
por: Foster, S. T.
Publicado: (2004)
Managing quality : integrating the supply chain/
por: Foster, S. T.
Publicado: (2007)
por: Foster, S. T.
Publicado: (2007)
Service quality in tourist hotels in Tanzania: The case of Dar es Salaam
por: Mwijarubi, Mkama
Publicado: (2025)
por: Mwijarubi, Mkama
Publicado: (2025)
Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
por: Mushi, Onael W.
Publicado: (2024)
por: Mushi, Onael W.
Publicado: (2024)
The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam Region
por: Mwikwabhi, Mary M.
Publicado: (2025)
por: Mwikwabhi, Mary M.
Publicado: (2025)
Total quality management and operational excellence : text with cases /
por: Oakland, John S.
Publicado: (2014)
por: Oakland, John S.
Publicado: (2014)
Quality management
por: Bedi, Kanishka
Publicado: (2008)
por: Bedi, Kanishka
Publicado: (2008)
Managing quality : the primer for middle managers /
por: Schuler, Randall S.
Publicado: (1992)
por: Schuler, Randall S.
Publicado: (1992)
Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
por: Mushi, Onael Walter
Publicado: (2024)
por: Mushi, Onael Walter
Publicado: (2024)
Factors influencing the provision of service quality in the public health sector: The case of Morogoro regional hospital
por: Shalin, Parvez Thaver
Publicado: (2024)
por: Shalin, Parvez Thaver
Publicado: (2024)
Quality planning and analysis : from product development through use /
por: Juran, J. M.
Publicado: (1980)
por: Juran, J. M.
Publicado: (1980)
The performance of outsourced revenue collection system in local government authorities : A case study of Kasulu district council.
por: Mabhuye, Paul Paschal
Publicado: (2024)
por: Mabhuye, Paul Paschal
Publicado: (2024)
Quality Control and Total Quality Management
por: Jain, P. L.
Publicado: (2001)
por: Jain, P. L.
Publicado: (2001)
Total quality management : a practical approach
por: Lal, H
Publicado: (1990)
por: Lal, H
Publicado: (1990)
Total quality management
Publicado: (2003)
Publicado: (2003)
Ejemplares similares
-
Effectiveness of outsourcing of security service at Tanzania fisheries research institute, Dar es Salaam
por: Payowela, Jackson E.
Publicado: (2024) -
An assessment of effectiveness of outsourcing services in quality service delivery in public sector : A case of Tanzania electric supply company limited, Tanga.
por: Mgweno, Zua
Publicado: (2024) -
The influence of Business Process re-engineering on Service Quality: Evidence from Service Industry in Tanzania
por: Sungau, Joseph Joseph, et al.
Publicado: (2024) -
Outsourcing human resource management functions in Tanzania: A case study of Precision Air, Dar es Salaam
por: Mwangi, Samwel Gachengo
Publicado: (2024) -
Assessing the effect of outsourcing of revenue collection on organizational performance: A case of Mpanda District council
por: Muhula, Flavian M.
Publicado: (2024)