Mayall,Carol. (1992). Customer services-marketing and the competitive environment. INPUT.
芝加哥风格引文Mayall,Carol. Customer Services-marketing and the Competitive Environment. London ; Mountan View, CA: INPUT, 1992.
MLA引文Mayall,Carol. Customer Services-marketing and the Competitive Environment. INPUT, 1992.
警告：这些引文格式不一定是100％准确.