Measuring quality : performance measurement in libraries /
The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages.After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness....
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| Format: | Book |
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München :
K.G. Saur,
c2007.
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| Edition: | 2nd rev. ed. |
| Series: | IFLA publications,
127 |
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