Measuring quality : performance measurement in libraries /

Measuring quality : performance measurement in libraries /

The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages.After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness....

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Detalhes bibliográficos
Autor principal:	Poll, Roswitha
Outros Autores:	Boekhorst, Peter te, 1957-
Formato:	Livro
Publicado em:	München : K.G. Saur, c2007.
Edição:	2nd rev. ed.
Colecção:	IFLA publications, 127
Assuntos:	Academic libraries Public libraries
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