书本目录:
- Abstract: People continually violate the fundamental principles of communication through sloppy habits or poor attitudes or laziness. The text explores means of effective communication through illustrated, business-oriented examples based on real-life experiences. Specfic, basic fundamentals and philosophies of communication are appropriate for all communication situations and deal with honest, clear, sensitive communication. Mannerisms that can defeat effective communication are discussed. Communication skills and techniques may be developed and improved by discipline and practice. Specific techniques for effective telephone and business writing are included. The importance of how an individual speaks and when he stops are emphasized with other courtesies in communication. The last word in effective communication is listening to others