Services marketing : integrating customer focus across the firm /

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书目详细资料
主要作者: Zeithaml, Valarie A.
其他作者: Bitner, Mary Jo, Gremler, Dwayne D.
格式: 图书
出版: Boston : McGraw-Hill/Irwin, c2006.
版:4th ed.
主题:
在线阅读:http://www.loc.gov/catdir/enhancements/fy0619/2004065642-d.html
http://www.loc.gov/catdir/enhancements/fy0619/2004065642-t.html
http://www.loc.gov/catdir/enhancements/fy0737/2004065642-b.html
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