Services marketing : integrating customer focus across the firm /

Services marketing : integrating customer focus across the firm /

Показать другие версии (3)

Сохранить в:

Библиографические подробности
Главный автор:	Zeithaml, Valarie A.
Другие авторы:	Bitner, Mary Jo, Gremler, Dwayne D.
Формат:	‌
Опубликовано:	Boston : McGraw-Hill/Irwin, c2006.
Редактирование:	4th ed.
Предметы:	Service industries Customer services Marketing.
Online-ссылка:	http://www.loc.gov/catdir/enhancements/fy0619/2004065642-d.html http://www.loc.gov/catdir/enhancements/fy0619/2004065642-t.html http://www.loc.gov/catdir/enhancements/fy0737/2004065642-b.html
Метки:	Добавить метку Нет меток, Требуется 1-ая метка записи!

Схожие документы

Services marketing : integrating customer focus across the firm /
по: Zeithaml, Valarie A.
Опубликовано: (2006)

Services marketing : integrating customer focus across the firm /
Опубликовано: (2024)

Services marketing: integrating customer focus across the firm /
Опубликовано: (2016)

Services marketing : Integrating customer focus across the firm
по: Zeithaml, Valarie A.
Опубликовано: (2003)

Services marketing : people, technology, strategy /
по: Lovelock, Christopher H.
Опубликовано: (2022)

Customer services-marketing and the competitive environment/
по: Mayall,Carol
Опубликовано: (1992)

Services marketing : concepts, strategies, and cases /
по: Hoffman, K. Douglas
Опубликовано: (2024)

Services marketing : managing the service value chain /
по: Bruhn, Manfred
Опубликовано: (2006)

Services marketing
по: Woodruffe Helen
Опубликовано: (1995)

Meeting customer needs
по: SMITH, I. (Author)
Опубликовано: (2003)

Customer services : skills for success /
по: Lucas, Robert
Опубликовано: (2023)

Services marketing /
по: Apte, Govind
Опубликовано: (2004)

Services marketing : the Indian perspective : text and readings
по: Shanker, Ravi
Опубликовано: (2002)

Principles of services marketing
по: Palmer, Adrian
Опубликовано: (2001)

The service culture handbook : a step-by-step guide to getting your employees obsessed with customer service
по: Toister, Jeff
Опубликовано: (2017)

Customer services : skills for success /
по: Lucas, Robert
Опубликовано: (2012)

Services marketing and management
по: Balaji, B
Опубликовано: (2002)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
по: Mushi, Onael W.
Опубликовано: (2024)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
по: Mushi, Onael W.
Опубликовано: (2024)

Services marketing /
по: Apte, Govind
Опубликовано: (2004)

Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
по: Tairo, Ester C
Опубликовано: (2024)

Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
по: Tairo, Ester C
Опубликовано: (2024)

The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
по: Hamisi, Musa
Опубликовано: (2024)

The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
по: Hamisi, Musa
Опубликовано: (2024)

Defying the limits : reaching new heights in customer relationship management
Опубликовано: (2000)

Essentials of services marketing
по: Wirtz, Jochen
Опубликовано: (2022)

An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
по: Eric, Shoo Ainea
Опубликовано: (2024)

An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
по: Eric, Shoo Ainea
Опубликовано: (2024)

Financial Markets and Services /
по: Gordon, E.
Опубликовано: (2023)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
по: Shanghali, John Wifred
Опубликовано: (2025)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
по: Shanghali, John Wifred
Опубликовано: (2025)

The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam region
по: Mwikwabhi, Mary M.
Опубликовано: (2025)

The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam region
по: Mwikwabhi, Mary M.
Опубликовано: (2025)

Service management : operations, strategy, and information technology /
по: Fitzsimmons, James A.
Опубликовано: (2004)

The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
по: Mlekwa, Moses Denis
Опубликовано: (2024)

The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
по: Mlekwa, Moses Denis
Опубликовано: (2024)

Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
по: Lyatuu, Emmanuel
Опубликовано: (2024)

Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
по: Lyatuu, Emmanuel
Опубликовано: (2024)

Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
по: Masika, Emmanuel Julian
Опубликовано: (2024)

Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
по: Masika, Emmanuel Julian
Опубликовано: (2024)