Citazione Stile APA (7a Edizione)

Lovelock, C., Wirtz, J., & Chatterjee, J. (2006). Service marketing: People, Technology, Strategy (5th ed.). Pearson.

Citazione stile Chigago Style (17a edizione)

Lovelock, Christopher, Jochen Wirtz, e Jayanta Chatterjee. Service Marketing: People, Technology, Strategy. 5th ed. New York: Pearson, 2006.

Citatione MLA (9a ed.)

Lovelock, Christopher, et al. Service Marketing: People, Technology, Strategy. 5th ed. Pearson, 2006.