Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /

Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /

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Detalhes bibliográficos
Autor principal:	Vavra, Terry G.
Formato:	Livro
Publicado em:	Milwaukee, Wis. : ASQ Quality Press, c1997.
Assuntos:	Consumer satisfaction
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